MacInTouch Amazon link...

Apple compatibility issues

Channels
Apple


Opened Photos. The "must do a software update to connect to iPhone" notification popped up. Clicking "not now".
That software update is most likely not Catalina. It will also not be mentioned with other available updates, because it is specifically needed for connecting an iOS 13 device. I allowed the update while I was still in Mojave. It did not upgrade to Catalina.
Did you check into the issue mentioned in post-21670 and referenced above in post-26559?
 


That software update is most likely not Catalina. It will also not be mentioned with other available updates, because it is specifically needed for connecting an iOS 13 device. I allowed the update while I was still in Mojave. It did not upgrade to Catalina.
So, you are saying that the MacBook Pro needs an update that will not be listed by Software Update as being available?

The Silent Knight app says the Mac is fully up to date, so no clue there.

The previous post talking about the "MobileDeviceOnDemand" must have come in while I was reading another one, as I missed it completely.

FWIW: I didn't get this message when updating my iPhone from 12.x to 13.3.1 while connected to a Mac Pro running Mohave. Must be something different for her MacBook Pro.

Looks like I'll have to accept the mystery software update and see what happens. I really hope it's not Catalina!
 


So, you are saying that the MacBook Pro needs an update that will not be listed by Software Update as being available?
The Silent Knight app says the Mac is fully up to date, so no clue there.
That is correct. For whatever reason, these mobile updates are not discoverable using the normal System Update commands, so neither Software Update nor Silent Knight detect them.

The special treatment of these updates by Apple certainly is very confusing. From a user interface perspective, the way Apple informs a user of these updates frankly has more in common with malware methods than with Apple's normal way of notifying users about a necessary update. The dialog box is very vague and uninformative, the wording is different from other Apple update notifications, and it appears in a context that is different from every other Apple update.
 


That is correct. For whatever reason, these mobile updates are not discoverable using the normal System Update commands, so neither Software Update nor Silent Knight detect them.
The special treatment of these updates by Apple certainly is very confusing. From a user interface perspective, the way Apple informs a user of these updates frankly has more in common with malware methods than with Apple's normal way of notifying users about a necessary update. The dialog box is very vague and uninformative, the wording is different from other Apple update notifications, and it appears in a context that is different from every other Apple update.
Clicking on the ‘More info...’ link in the update dialogue will reveal other pending updates and permit selection of the ones to process.
 


About two weeks ago, I updated my iPhone 7 Plus from iOS 12.x to iOS 13.3.1. With no problems resulting from this, yesterday I updated my spouse's iPhone 7 Plus from iOS 12.x to iOS 13.3.1. The update went smoothly. Unfortunately, today, upon connecting her phone via USB/Lightnning cable and opening up Photos, her 2015 MacBook Pro running Mojave now throws an error message saying she has to update her Mac to Catalina to connect to her phone.
I did not get this message, but I'm using a 2009 Mac Pro running Mojave....
I'm running a 2015 iMac with Mojave 10.14.6 and iOS 13.3.1 and have not had the problem. I suggest you google the issue, as there are tips to help that are available.
 


That is correct. For whatever reason, these mobile updates are not discoverable using the normal System Update commands, so neither Software Update nor Silent Knight detect them.
The special treatment of these updates by Apple certainly is very confusing. From a user interface perspective, the way Apple informs a user of these updates frankly has more in common with malware methods than with Apple's normal way of notifying users about a necessary update. The dialog box is very vague and uninformative, the wording is different from other Apple update notifications, and it appears in a context that is different from every other Apple update.
Clicking on the ‘More info...’ link in the update dialogue will reveal other pending updates and permit selection of the ones to process.
Yes, but this specific update is not listed there. It is only mentioned as a necessary update in a dialog that appears when the iOS device is connected, with no indication at all about what will be updated. That is what makes people hesitant to proceed and allow the update.
 


Clicking on the ‘More info...’ link in the update dialogue will reveal other pending updates and permit selection of the ones to process.
Clicking on the "More Info" link opens up an Apple web page discussing Catalina. Hence my concern...
 


My household has an iMac and a MacBook Pro, both running Mojave, with each machine hosting its own iPhone 6s on iOS 13.3.1 . Both iTunes and Apple Configurator 2 are used to manage the phones and a variety of iPads.

I haven't faced any forced upgrades to Catalina during iOS backups or syncs. I have seen, once on each Mac, the MobileDeviceOnDemand update dialog popup. I think – and I don't have a precise memory of this because it was a couple of years ago now – clicking More Info on the dialog just led to the generic System Updates screen. And since I always lag macOS versions by a year, my System Updates always contains a nag about upgrading to the most recent OS.

In any case, I use both Time Machine and Carbon Copy Cloner for backups so taking an update that Apple claims is required is relatively low risk for me.
 


Thank you to all the folks who helped me realize that the "you need to update your Mac's software to connect to your phone updated to i0S 13.x" message was not a forced update from Mojave to Catalina.

The update went smoothly, and all is now well.

Definite points deducted from Apple for not making this clear.
 


Ric Ford

MacInTouch
Apple software updates break FaceTime compatibility between its own devices?!
MacRumors said:
iOS 13.4 and macOS 10.15.4 Prevent FaceTime Calls From Working With Some Older iPhones and iPads Amid Pandemic
Newer devices running Apple's recently released iOS 13.4 and macOS 10.15.4 software updates are currently unable to make FaceTime audio and video calls with older devices running iOS 9.3.5 or iOS 9.3.6, according to numerous users across the Apple Support Communities, MacRumors Forums, Reddit, and Twitter.
 


Ric Ford

MacInTouch
Apple apparently pulled the rug out from under Adobe with a 32-bit change in macOS Mojave, as described in this email I received from a MacInTouch visitor named Rob:

I upgraded my system to Mojave a few months back. Out of concern, I tested all Adobe CS6 apps on the system, and they worked fine.
After a couple of weeks using the new system, I was unable to launch Adobe Audition. I reported this on the Adobe Forums and an admin there said that Apple had quietly changed some underlying OS code from 32 bit to 64 bit, thus breaking Audition (and perhaps other reliant apps).
Adobe has reported the issue to Apple, who they say is typically slow to respond.
There is more info here:
 


Apple apparently pulled the rug out from under Adobe with a 32-bit change in macOS Mojave, as described in this email I received from a MacInTouch visitor named Rob:

I upgraded my system to Mojave a few months back. Out of concern, I tested all Adobe CS6 apps on the system, and they worked fine.
After a couple of weeks using the new system, I was unable to launch Adobe Audition. I reported this on the Adobe Forums and an admin there said that Apple had quietly changed some underlying OS code from 32 bit to 64 bit, thus breaking Audition (and perhaps other reliant apps).
Adobe has reported the issue to Apple, who they say is typically slow to respond.
There is more info here:
Works fine here under macOS 10.14.6 with all the latest updates on a 12-core Mac Pro 5,1 tower.
 


Amazon disclaimer:
As an Amazon Associate I earn from qualifying purchases.

Latest posts