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Ric Ford

MacInTouch
Again not sure if I'm missing the point, but both of those functions are still there, in big visible green letters, and still called (as you say) "rate" and "review". They only show up if you've actually installed the software from the App Store, though. Is that what people are tripping over?
There is some confusion here. ”Ratings & reviews” of Apple products, such as the execrable Lightning headphone adapter, have been removed from the Apple Store on the web (and the Apple Store app, too, I think).

App Stores (for third-party software) may still show ratings and “reviews” (i.e. comments), but there may be oddities/issues there, too (including what we mentioned). I can still see “ratings & reviews” in the iOS App Store, both for third-party apps (e.g. Photoshop Express) and Apple’s AirPort Utility, for example.

Here's another article about the issue:
Business Insider said:
Apple killed the option to leave product reviews on its site just as holiday buying starts
  • Apple quietly removed the "Ratings and Reviews" section from its online store, meaning shoppers can no longer see online reviews of Apple products before they buy.
... The Verge noted there were over 700 one-star reviews of the Lightning to 3.5mm headphone jack adapter published on Apple's site before the section was removed. An archived version of the page shows hundreds of one-star reviews from customers in India, Australia, and the US.

AppleInsider posted archived screengrabs of the product page for the first-gen Apple Pencil as it appeared on November 16 and November 17. The "Ratings and Reviews" section was visible on November 16 but not on November 17.
 
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They only show up if you've actually installed the software from the App Store, though.
That is how other apps are displayed in the App Store on my Catalina installation; however, the App Store does not recognize that I have Catalina installed (10.15.1 release), so the "rate" and "review" options are not shown for Catalina.
 


Ric Ford

MacInTouch
FYI:
Reuters said:
Apple fails to end MacBook 'butterfly' keyboard class action
A federal judge on Monday rejected Apple Inc’s bid to dismiss a proposed class action lawsuit by customers who said it knew and concealed how the “butterfly” keyboards on its MacBook laptop computers were prone to failure.

U.S. District Judge Edward Davila in San Jose, California said Apple must face claims that its troubleshooting program did not provide an “effective fix” for MacBook design defects, or fully compensate customers for their out-of-pocket expenses while seeking repairs.
#applequality #appleabuse
 


Ric Ford

MacInTouch
For what it's worth, some discussion about Apple quality issues and alternatives:
ZDNet said:
Why I may dump Apple in 2020… and why you should consider it too
... iOS is getting crappier and crappier.

But it's not just iOS. The latest macOS Catalina release has had some nasty bugs too. These don't get as much airtime, but the uptake of macOS updates isn't as aggressive as that of iOS, and it isn't landing on hundreds of millions of devices within weeks of release.

But for Mac users who have dropped a significant wedge of cash on hardware, this is no comfort.

But it's also not just the software. Hardware quality is also not what it used to be. New hardware is released with bugs that take time to fix, battery life is pretty mediocre across all hardware (with the exception of the iPhone 11 Pro Max), and prices are still eye-wateringly high.

Then there are all the weirdnesses....
 


I have no sympathy for Apple. Jony Ive and Tim Cook bear the responsibility of the misbegotten, poorly-designed, butterfly keyboard, and to claim that four years of free keyboard repairs is sufficient when it is inevitable that it will continue to break and malfunction for its entire useful life is just ludicrous.

But maybe Apple doesn't have to take all of the machines back; maybe all they need to do is engineer three top cases with new scissor-type keyboards and let MyGreenMacRepair or DTTService do the swaps (as they seem to be able to do it at a profit, while Apple loses money on repairs, right?) – so the 13" and 15" MacBook Pros and the 13" MacBook Air (retina) become useful and reliable.

What of the MacBook? Just give those customers 13" MacBook Pros with the keyboard swap and put those MacBooks where they belong - in the recycling bin.
 


Ric Ford

MacInTouch
FYI (also noted in our MacBook Pro topic):
Forbes said:
MacBook Pro Power Problems Confirmed By Apple
... The kicker is that after this process the final step is to update to the latest version of MacOS, which suggests there’s an issue with the battery management system not reporting correct information back to the core system, and this method resets the values.

If that is the case, and the values continue to slip and require recalibration, then the fault is likely going to need another patch to MacOS Catalina, which has not had a smooth roll-out. Hopefully Apple’s developer team get on top of the issue before countless MacBooks are unwrapped on Christmas Day.
 


Ric Ford

MacInTouch
Here's more about the MacBook Pro 16-inch quality problems, plus some other Apple quality issues:
Tom's Guide said:
The 16-inch MacBook Pro has a major quality control problem
... As AppleInsider points out, the MacBook Pro 16-inch exhibits “intermittent popping sounds” that occur when you stop audio, skip it, or close an audio app. It seems to happen when “the clipping you can get when audio peaks too high, or when speakers are abruptly switched off and on.” The problem has been reported by multiple users in different sites.

The Final Cut Pro site fcp.co says that the problem also happens every time a user presses the space bar to play or stop the video in FCP, causing “an annoying loud click from the speakers.” In theory, the speakers on the MacBook Pro 16-inch are great, as we noted our review. But this bug could put a big damper on that quality.

Worse: the MacBook Pro's popping sound problem is not new to the 16-inch model, as it was first widely reported in 2018. How hasn’t this been fixed yet?

In parallel, MacRumors’ forum users — which historically catches many of these ongoing bugs before they go wide — report that the new 16-inch display suffers from “ghosting” issues...
 



Speaking of quality... I've been very disappointed in the scratch resistance of the iPhone 11's screen. Despite the "toughest glass ever" claim from Apple, I've gotten more scratches on my iPhone 11 in the few weeks I've had it than in the year I had my iPhone Xs. Has anyone else experienced this?
 


Speaking of quality... I've been very disappointed in the scratch resistance of the iPhone 11's screen. Despite the "toughest glass ever" claim from Apple, I've gotten more scratches on my iPhone 11 in the few weeks I've had it than in the year I had my iPhone Xs. Has anyone else experienced this?
I have had an iPhone 11 Pro Max since it was released, use it every day, and have yet to see a scratch.
 


I have had an iPhone 11 Pro Max since it was released, use it every day, and have yet to see a scratch.
Same. I use a bumper-style case [Amazon], because I want to minimize the thickness of the phone. This means the back is just as unprotected from scrapes as the front. So far, nothing. There are more wear marks on the outer steel band than on the glass slabs.
 


Speaking of quality...I've been very disappointed in the scratch resistance of the iPhone 11's screen. Despite the "toughest glass ever" claim from Apple, I've gotten more scratches on my iPhone 11 in the few weeks I've had it than in the year I had my iPhone Xs. Has anyone else experienced this?
I have same issue with an iPad Pro 12.9-inch. Scratches have not been an issue in preceding decades.
 


Speaking of quality... I've been very disappointed in the scratch resistance of the iPhone 11's screen. Despite the "toughest glass ever" claim from Apple, I've gotten more scratches on my iPhone 11 in the few weeks I've had it than in the year I had my iPhone Xs. Has anyone else experienced this?
I have same issue with an iPad Pro 12.9-inch. Scratches have not been an issue in preceding decades.
Two comments coming from an iPhone Xs Max to an iPhone 11 Pro Max screen: First, I noticed that the coating on the new phone's screen seems to have more "tack" than the older one... it just seems to be attracting more dust from my pocket and also doing a poorer job rejecting finger oil.

Second, with respect to scratches: I was really lucky with the iPhone Xs Max, given that I mostly carried it in the front pocket of various pairs of jeans – not even superficial scratches for close to a year. But with the new phone, I decided not to press my luck further... thinking about the danger of rivets in the jeans causing a scratch, or the roughness of denim wearing the coating off. Researching screen protectors, I found some pretty amazing YouTube reviews of the Sapphire X / X2 glass screen protector from Shellrus, and just installed it on my phone. It is 99.99% pure Sapphire with a hardness of 9 on the Mohs scale (not the so-called 9H "pencil-lead" hardness that other tempered glass competitors tout)... the packaging claims it has been GIA Certified.

Here are some early impressions on the plus side:
  • My initial impression of it is very good and I'm expecting it to be extremely scratch resistant if not "scratchproof" (especially in my jeans environment).
  • It is a bit thinner than most of its tempered glass competitors @ .23mm, and touch sensitivity on the screen seems completely unaffected by the protector.
  • I neither see nor sense any darkening of the screen. Even though the X2 variant completely covers the notch with the exception of an opening for the speaker/mic slot, I don't see any degradation in the sharpness of selfies (so far) or FaceID speed.
On the minus side:
  • The oleophobic coating is a somewhat more reflective than Apple's original screen coating. This is a compromise I can live with, if the protector lives up to its potential, because the iPhone 11 Pro Max's screen is so bright.
  • Cost: this is an expensive piece of glass at about 85 USD (!) The product was a Kickstarter project and, looking at the campaign page, the Early Bird pricing was 68 USD. Still expensive, but maybe they can get back to that pricing if they reach a sales threshold.
Lastly, I have absolutely no connection to Shellrus. I'll try to come back with an update after I have had more experience with the product.
 



Second, with respect to scratches
I’m very disappointed with the scratch resistance of my iPhone 8. For several years, I have carried an iPhone 3GS then 5s then SE in bags, pockets, containers, etc. without a case or screen protector - with keys, coins, dropping the phone face down on the ground, etc. Never a single scratch. Then within weeks of receiving my iPhone 8, I had screen scratches from keys in my pocket....
 


I’m very disappointed with the scratch resistance of my iPhone 8. For several years, I have carried an iPhone 3GS then 5s then SE in bags, pockets, containers, etc. without a case or screen protector - with keys, coins, dropping the phone face down on the ground, etc. Never a single scratch. Then within weeks of receiving my iPhone 8, I had screen scratches from keys in my pocket....
As a professor of Materials Science, I know how these are (or should be) made. If keys or coins can scratch them, then the glass is defective. They used to be made by Corning, which has the recipe down pat. Presumably, these are now Chinese. If so, then I'd expect a wave of reports about easily cracked glass as well.
 


Not only is Apple still using Corning, but they just invested $250 million in the company.... The iPhone 8 is a few years old and there has not been a “wave“ or even a real blip about cracked or scratched glass. Perhaps this was one defective phone or perhaps there is something else going on....
 



Here's more discussion on Apple's own support forum:
These summarize several years of complaints about the 'new' problem of scratches and cracks. Yes, they might indicate a random glass problem in Corning's production. However, I think it is a result of pressure on the glass originating within the phone. In a new model, too much stress might be applied to the glass during a new manufacturing process. If so, then the phones should show cracks/scratches at the nearly the same stress points. Realistically, the most likely culprit is a swelling Li-ion battery. New phone models will almost certainly have a new battery size and shape, and failures can be common in their early manufacture (think Samsung 8). A good micrometer would measure swelling of a phone before it breaks. Or, look up 'Newton's rings', and start your next project.
 


My iPhone 7 Plus was kept in a leather portfolio case. In that same case I also carried a credit card. The phone screen was full of micro-scratches from the card. It seems the soft interior of the case would also scuff the screen. I wouldn't call them scratches – they almost looked like a straight version of the "swirls" I used to get on my black car from polishing with the wrong cloth.

My current phone is an iPhone X. It's also been kept in a folio case since day 1. Not as bad as my 7, but still more small scuff marks than I would expect based on Apple's claims.
 


The iPhone 8 is a few years old and there has not been a “wave“ or even a real blip about cracked or scratched glass. Perhaps this was one defective phone or perhaps there is something else going on....
When I had the problem when I bought the phone about a year ago, I did a web search and couldn’t make heads nor tails of the search results. They were so varied, it was too hard to work out if this was a real problem or not. I never took it back to Apple, assuming that they would just state that I had misused the phone. I never considered that a single sample may be faulty in this regard. Perhaps I thought wrong. Being over a year old now, I’m sure it’s too late to do anything about. I settled for a glass screen protector (which annoyingly peels off at the edge if handled incorrectly) - my first ever phone since my Palm Treo to need a screen protector or case of any sort.
 


Let me preface this by noting that I live in Thailand.

If I do a search which returns a URL like this:
https://support.apple.com/guide/tv/multiple-users-atvb59ec8e2e/tvos​
and then click on it, I get redirect to this URL:
https://support.apple.com/en-th/guide/tv/multiple-users-atvb59ec8e2e/tvos​
which Safari (and other browsers) can't open:
Too many redirects occurred trying to open
“https://support.apple.com/en-th/guide/tv/multiple-users-atvb59ec8e2e/tvos”.
This might occur if you open a page that is redirected to open another
page which then is redirected to open the original page.
(Note that the URL now has en-th in it.)

And, when I check this with a Lynx trace, sure enough:
Code:
lynx -trace https://support.apple.com/en-th/guide/tv/multiple-users-atvb59ec8e2e/tvos
Alert!: Redirection limit of 10 URL's reached.
cat Lynx.trace | grep Redirecting
HTAccess: Redirecting to 'https://support.apple.com/en-us/guide/tv/multiple-users-atvb59ec8e2e/tvos'
HTAccess: Redirecting to 'https://support.apple.com/guide/tv/multiple-users-atvb59ec8e2e/tvos'
HTAccess: Redirecting to 'https://support.apple.com/en-th/guide/tv/multiple-users-atvb59ec8e2e/tvos'
HTAccess: Redirecting to 'https://support.apple.com/en-us/guide/tv/multiple-users-atvb59ec8e2e/tvos'
HTAccess: Redirecting to 'https://support.apple.com/guide/tv/multiple-users-atvb59ec8e2e/tvos'
HTAccess: Redirecting to 'https://support.apple.com/en-th/guide/tv/multiple-users-atvb59ec8e2e/tvos'
HTAccess: Redirecting to 'https://support.apple.com/en-us/guide/tv/multiple-users-atvb59ec8e2e/tvos'
HTAccess: Redirecting to 'https://support.apple.com/guide/tv/multiple-users-atvb59ec8e2e/tvos'
HTAccess: Redirecting to 'https://support.apple.com/en-th/guide/tv/multiple-users-atvb59ec8e2e/tvos'
HTAccess: Redirecting to 'https://support.apple.com/en-us/guide/tv/multiple-users-atvb59ec8e2e/tvos'
So, it seems to be an endless redirect among three URLs. I'm not sure of the origin of this problem. Is it Apple's content delivery network, or what?

If I use a US-based VPN, the problem goes away.

Any other ideas?

I have reported this to Apple a couple of times, but it's still there.
 


Code:
...
HTAccess: Redirecting to 'https://support.apple.com/en-us/guide/tv/multiple-users-atvb59ec8e2e/tvos'
HTAccess: Redirecting to 'https://support.apple.com/guide/tv/multiple-users-atvb59ec8e2e/tvos'
HTAccess: Redirecting to 'https://support.apple.com/en-th/guide/tv/multiple-users-atvb59ec8e2e/tvos'
HTAccess: Redirecting to 'https://support.apple.com/en-us/guide/tv/multiple-users-atvb59ec8e2e/tvos'
So, it seems to be an endless redirect among three URLs. I'm not sure of the origin of this problem. Is it Apple's content delivery network, or what?

If I use a US-based VPN, the problem goes away.
This is clearly a misconfiguration on Apple's part. If you're reported it to their webmaster (via whatever form they choose to provide), there's not much else you can do. I suppose you could try sending an e-mail report to webmaster@apple.com, just in case they have implemented the RFC 2142 standard mailboxes.

Clearly, what's going on is that the US-English site sees you're in Thailand (probably from your IP address, but maybe from browser configuration) and redirects you to the master link for resolution. It redirects to the Thai-English URL, which (probably because there is no Thai-English-specific version of the page) redirects to US-English.

Only Apple can fix this. There are a few ways, but the "right" approach will be a matter of corporate policy. One (and, in my opinion, the best) is to stop making the country-specific version redirect elsewhere - if you are visiting a country-specific URL, then you should see that country's version of the page, no matter where you're coming from. Another approach is to port the US-English pages to all of the various English languages. If it is too much work to make different versions for each country, then symlink them to US-English (and be prepared to field complaints from people who point out the spelling errors).

Fortunately, your VPN workaround seems to suffice.

Out of curiosity, what happens if you change your browser's language preferences? I assume you've got en-th as your primary language and maybe en-us as a secondary. What happens if you make en-us the primary? (Of course, even if this works, doing so will cause you to view the US-English version even where Thai-English pages are available, so it's far from ideal.)
 


Out of curiosity, what happens if you change your browser's language preferences?
It seems that Safari uses the system settings.

In Chrome I changed to Thai, which then changed the URL from:

https://support.apple.com/guide/tv/multiple-users-atvb59ec8e2e/tvos

to

https://support.apple.com/th-th/guide/tv/multiple-users-atvb59ec8e2e/tvos%E2%80%8B

(th-th instead of en-th)

I don't know why it puts the zero length space at the end. If you remove it, you get to the appropriate Thai language page:

https://support.apple.com/th-th/guide/tv/atvb59ec8e2e/tvos
 


[FYI:]
Apple said:
Smart Battery Case Replacement Program for iPhone XS, iPhone XS Max, and iPhone XR
Apple has determined that some Smart Battery Cases made for iPhone XS, iPhone XS Max, and iPhone XR may experience charging issues. An affected Smart Battery Case may exhibit one or more of the following behaviors:
  • Battery case will not charge or charges intermittently when plugged into power
  • Battery case does not charge the iPhone or charges it intermittently
Affected units were manufactured between January 2019 and October 2019. This is not a safety issue and Apple or an Apple Authorized Service Provider will replace eligible battery cases, free of charge.
 


Ric Ford

MacInTouch
There's a big problem with Apple's iPhone 7, known as Loop Disease. ...
Here’s more on the problem, which seems to have no resolution.
Apple lost the latest round in a class-action lawsuit brought by customers who suffered from an iPhone 7 defect nicknamed "Loop Disease."
Mikey Campbell said:
Judge denies Apple request to dismiss iPhone 7 'Loop Disease' class action lawsuit
Apple's motion to toss a class action lawsuit targeting an iPhone 7 audio defect dubbed "Loop Disease" was denied in part by a California judge on Thursday, allowing three claims to move one step closer to injunctive relief.

U.S. District Court Judge Jon Tigar in an order filed with the Northern California District Court found Apple failed to present reasonable arguments to dismiss plaintiffs' claims for breach of implied warranty under California law, violations of the Magnuson-Moss Warranty Act and unjust enrichment.
#applequality #defect #loopdisease
 


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