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I'm pretty sure he wasn't talking about software quality, or online services quality, or user interface quality, or pricing satisfaction, either....
Given the large number of first time Mac buyers cited, we're talking about satisfaction reports from users who have little or no experience with prior Mac products, but a lot of experience with PC products from Dell, HP and Lenovo.

So I can easily believe the report, given this bit of background information.
 


Ric Ford

MacInTouch
Quality issues with Apple's 2013 Mac Pro:
Be wary of buying a late 2013 Mac Pro. Apple has determined that graphics cards manufactured between February 8, 2015 and April 11, 2015, may cause distorted video, no video, system instability, freezing, restarts, shut downs, or may prevent system start up. There is an extended repair program for Mac Pros with the D500 and D700 card, but there are dozens of owners of the lower end D300 card like myself who also are seeing freezes for no apparent reason but only after connecting a 4K monitor (and by the way, the Mac Pro won't display a startup screen on some 4K monitors if Filevault is enabled).

See:
 




Ric Ford

MacInTouch
Hmmm...
Forbes said:
Apple iOS 12.1.1 Release Has A Nasty Surprise
The good news about the new Apple iOS 12.1.1 Upgrade is it fixes several serious problems left in previous releases. The bad news is it introduces a nasty new one…
For a significant number of users, iOS 12.1.1 is killing their cellular data and the only way to go online is via WiFi.
...
Perhaps the most frustrating aspect to this bug, however, is that iOS 12.1.1 beta testers had reported the problem already but clearly it still made it through to the official release.

Consequently, I would advise anyone who has yet to upgrade to iOS 12.1.1 to do so cautiously. With any minority problem, the odds are on your side that you will escape unharmed but those who are affected are hit with one of the worst problems a smartphone owner can have.

This is a shame as iOS 12.1.1 is otherwise one of the most stable updates from Apple in some time and it contains some significant new features. So it all depends if you want to roll the dice…
 




Ric Ford

MacInTouch
Rather than fostering a litany of anecdotal reports about iPhone WiFi/cellular issues, I've just posted a poll above where people can report their experiences.
 




Today's iOS 12.1.2 public beta killed T-Mobile cellular data on my iPad Pro 10.5. I can afford to wait for a fix, but beware.
 


I have an iPhone XR which I purchased shortly after they were unleashed onto the great unwashed masses. I've always been very happy with its stellar battery life. Until now.

I updated the iPhone to iOS 12.1.1 last week. Since then, and despite the fact I've made no changes at all to the phone, battery life has taken a nose-dive.

Example 1: Prior to 12.1.1 and left on over night, in the morning I'd see about 5% of the battery life gone. Not bad. Since 12.1.1, I now consistently see about 20% of the battery life gone over night. Again, I've changed nothing on the phone.

Example 2: Prior to 12.1.1, every time I would make a call, say for about 5 minutes in length, battery life would decay about 1%, sometimes 2%. After 12.1.1, it consistently decays 7-8% per 5-minute phone call.

Not good.
 


I updated the iPhone to iOS 12.1.1 last week. Since then, and despite the fact I've made no changes at all to the phone, battery life has taken a nose-dive.
Were you using Wi-Fi Calling before the update? It might be worth double-checking that the following setting is turned on: Settings > Cellular > Wi-Fi Calling > Wi-Fi Calling on This iPhone
 



I have an iPhone XR which I purchased shortly after they were unleashed onto the great unwashed masses. I've always been very happy with its stellar battery life. Until now...
I don't know if this may be involved, but might the update have changed some settings on background app refresh, location services, etc.? Have you checked system settings to see if anything you've set has been changed? I didn't correlate some of the things I've seen (notifications for apps that I thought I previously had turned off) with the update but noticed some different behavior and changed settings.
 


No problem here with iPhone 8, AT&T LTE connection.
I did the update on my iPhone 7, and immediately after the update was installed, I was notified that there was an update available from my carrier (Virgin Mobile/Bell), which I installed as well. No issues with loss of data connection.
 


Rather than fostering a litany of anecdotal reports about iPhone WiFi/cellular issues, I've just posted a poll above where people can report their experiences.
I've voted but my issue is definitely a new one.

My XR has an EE eSIM and a Vodafone physical SIM.

After my upgrade to 12.1 I can get data on the eSIM line, but not on the physical SIM line. I've tested this by removing the physical SIM from the phone and using it in a Yota Ruby mifi with no issues.

Data service on the Vodafone SIM when it's installed into the phone just won't activate.

I envisage a long and painful call with Vodafone CS ...
 


I don't know if this may be involved, but might the update have changed some settings on background app refresh, location services, etc.? Have you checked system settings to see if anything you've set has been changed? I didn't correlate some of the things I've seen (notifications for apps that I thought I previously had turned off) with the update but noticed some different behavior and changed settings.
I'm glad I saw this post, because I have indeed discovered the source of the battery drain. (Apple strikes again.) Totally baffled by this battery drain, I went to 'Battery' in 'Settings' to see if I could ascertain exactly what was abusing the phone's battery. Lo and behold, I noted that 'Mail' was using 71% of the battery. WTF? After further exploration, I found that my mail settings had been changed from 'Manual' - in other words, I'll check for mail manually - to 'Fetch'. I disabled the 'Fetch' of mail to my previous 'Manual' check, and battery life is now back to what it was prior to the update.

Thanks Apple, you're swell. (That new Asus Zenbook is looking mighty tempting these days.)
 


I've voted but my issue is definitely a new one. My XR has an EE eSIM and a Vodafone physical SIM. After my upgrade to 12.1 I can get data on the eSIM line, but not on the physical SIM line. I've tested this by removing the physical SIM from the phone and using it in a Yota Ruby mifi with no issues.
Data service on the Vodafone SIM when it's installed into the phone just won't activate.
I envisage a long and painful call with Vodafone CS ...
As of this response, I have been told by an Apple Senior Level 2 technician that the only eSIM carriers in the US are ATT, Verizon. TMobile, and Sprint to follow soon. It took 4 days to get my eSIM working. Verzion support, well, to put it mildly, are not the brightest turnip in the sack.
 


Apple, what guarantees will you provide to owners of these devices that they will not be denied service due to troubles falsely attributed to customer abuse of the device in such circumstances? Am sure we will shortly hear about a lawsuit over this one.
The Verge said:
Apple confirms some iPad Pros ship slightly bent, but says it’s normal
Apple has confirmed to The Verge that some of its 2018 iPad Pros are shipping with a very slight bend in the aluminum chassis. But according to the company, this is a side effect of the device’s manufacturing process and shouldn’t worsen over time or negatively affect the flagship iPad’s performance in any practical way. Apple does not consider it to be a defect.

The bend is the result of a cooling process involving the iPad Pro’s metal and plastic components during manufacturing, according to Apple. Both sizes of the new iPad Pro can exhibit it. The iPad Pro ranges in price from $799 for the base 11-inch model up to $1,899 for a fully-loaded 12.9-inch device with 1TB of storage and LTE connectivity.
 


Ric Ford

MacInTouch
Forbes said:
Apple iOS 12.1.1 Release Has A Nasty Surprise
The good news about the new Apple iOS 12.1.1 Upgrade is it fixes several serious problems left in previous releases. The bad news is it introduces a nasty new one…
For a significant number of users, iOS 12.1.1 is killing their cellular data and the only way to go online is via WiFi.
...
Perhaps the most frustrating aspect to this bug, however, is that iOS 12.1.1 beta testers had reported the problem already but clearly it still made it through to the official release.
Results from our small poll above (96 responses):
I've never had cellular or WiFi issues 71.9%
I've had defective radio hardware identified/replaced 0.0%
I've had cellular problems after a software update, now resolved 2.1%
I've had WiFi problems after a software update, now resolved 3.1%
I'm having cellular problems now with the current iOS 5.2%
I'm having WiFi problems now with the current iOS 3.1%
I've had some past issues but can't pinpoint the problem 14.6%

But it doesn't seem that Apple has fixed the problem - it may actually be worse after the latest update:
Forbes said:
Apple iOS 12.1.2 Has A Serious Problem
After a promising start, iOS 12.1.2 is going from bad to worse for iPhone owners and Apple’s legally motivated rush to push out the update needs further discussion as it is now having very serious consequences for many users…

As more and more iPhone owners blindly upgrade to iOS 12.1.2 reports are now flooding in from around the world that it cuts off mobile data services. As such, Apple’s claims that it “Addresses an issue that could affect cellular connectivity in Turkey for iPhone XR, iPhone XS, and iPhone XS Max” seem ironic given the problem has now expanded to all models of iPhone across all continents.
 


iFixit said:
The design flaw behind MacBook Pro’s “stage light” effect
The Touch Bar generation of MacBook Pro always had its quirks, but the thin-at-all-cost design may finally be proving more trouble than it was ever worth. The latest issue to crop up—dubbed “flexgate” by one of our users, Alex—reveals that the compact design for the display’s flex cables is prone to fatigue and failure, leading to a host of display problems that can’t be easily (or cheaply) fixed.
...
But the bigger problem is that, in an apparent effort to make the display as thin as possible, Apple designed the cables as part of the display, so they cannot be replaced. This means that when (not if) those cables start to fail, the entire display unit needs to be replaced, as opposed to one or two little cables—effectively turning a $6 problem into a $600 disaster.
 




And now, 24 hours later, Apple still has not replaced/fixed this problem. I am a long-time, since the Apple II days, user of Apple products, and this inability to release a usable system update is very sad. Welcome to modern American business practices!
No kidding. I, too, have been an Apple user since the Apple II. Not since the terrors of System 7 have I seen this level of incompetence from them. Did they even bother to test the update before releasing it?
 


Apple is getting more mysterious as the years go by - used to be premium service, now more like getting car parts from a junkyard; some work and some don't, but those are the chances.
Software quality, insufficient beta testing, arbitrary release schedules driven by marketing department - ready or not - tail wagging the dog. Reminds me of Microsoft, HP's past mistakes. Sad.
 


Apple is getting more mysterious as the years go by - used to be premium service, now more like getting car parts from a junkyard; some work and some don't, but those are the chances.
Brand new car parts right out of the box (from “the land of almost right”) would be a better example. It’s become common practice on the antique tractor forum I’m on to recommend rebuilding a vintage OEM part rather than rolling the dice on something from “Tractor Supply” Company. Of course, those old parts were designed to be rebuildable...
 


Ric Ford

MacInTouch
Three experiences with Apple's iOS 12.1.3 update:
  • My iPhone 7 is showing reduced battery life two days later, though battery health is 100%.
  • A friend on T-Mobile started experiencing messaging failures after the update (and tried power down/power up without success).
  • Another friend, (who was on iOS 10 or iOS 11 previously), had their home screens all messed up by the update.
It's not just us, apparently:
Forbes said:
Apple iOS 12.1.3 Release Has A Nasty Surprise

... At this stage, serious questions must be asked of Apple’s iOS quality control. The WiFi problems started in iOS 12.1.2 and have gotten worse in iOS 12.1.3 while the cellular data bug can be tracked back to iOS 12.1.1 before getting worse in iOS 12.1.2 and ultimately leading to a carrier warning with iOS 12.1.3.

Apple’s pledge with iOS 12 was to focus on performance and reliability. It actually fulfilled its promise on speed, which makes iOS 12 a very appealing upgrade, but its failure with reliability is twofold. Not only are major bugs still occurring, what’s worse (since bugs are inevitable), is they not being fixed as a priority from release to release.

And, given the iOS 12.1.3 feature list, there’s no reason for any iPhone owner to play Russian Roulette with their device right now…
 


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