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I just disconnected myself from the internet as you described. I was able to play all my downloaded videos, both personal and the ones I had purchased from Apple on my iMac (High Sierra). I was able to play all my Handbrake-generated personal videos on my Apple TV 4, though I was no longer able to play downloaded purchased iTunes videos.
I could mirror my Mac to my Apple TV and play the purchased vids that way.
I also tried this with my MacBook Air running Mojave. Same result.
Stephen, thank you for the information. I will use your experience to further refine my statements. e.g., I will perform further testing and compose a more concise statement of the operation.

I previously tested using Windows and iTunes 10.7.x with a third-generation Apple TV (A1469). I will retest with macOS High Sierra and iTunes 12.6.x, etc.
 


I've had mixed results playing my own iTunes videos through my Apple TVs (2nd and 3rd generation) without an internet connection. Sometimes it works normally, sometimes not at all, and sometimes only after some fiddling. The fiddling consists of choosing the video to play, watching the spinner for as long as 2-3 minutes, and finally the video starts playing. Or watching the spinner for a while, then pressing Menu to stop it, then choosing the video again, at which point it starts playing. After I get one video to play, then other videos seem to play normally.

So it seems like some kind of timeout eventually happens -- but not always. And the fiddling that sometimes works for me may have no effect at all on more recent Apple TV models.
 


It's a little less of a PITA but you can dictate the letters of your password: "capital A, p, p, l, e, 0, f, o, r, &, 2". Not always perfect, but it usually worked for me.
This would not be a no-cost option for most people, but I had a couple of the undesirable short (no numeric keypad) Apple wireless keyboards lying around doing nothing. I paired one with the Apple TV 4K and use it to enter passwords and other such info. The keyboard's arrow keys also work fine for navigation to selections, as do the Return and Enter keys.
 


I decided to allow my Apple TV 3 to update to 7.3. Aside from the new (useless to me) TV app and the relocated Computers app, the only change I've found is a bug fix: the screen saver now, finally, seems to display images from only the folder of photos I assigned in Settings, rather than randomly switching to the built-in saver images. We'll see if this lasts.
 


I wanted to share my experience upgrading from an AppleTV 3 (tvOS 8.42) to AppleTV 4K (tvOS 12.3). In store, Computers is not available to see, so there is no way to preview before purchase. While Apple has made a lot of nice enhancements between these OS versions, they have completely destroyed the "Computers" interface for watching local content. Lack of large art, missing metadata, and no list view. I'm so frustrated with the ruined experience, I'm returning the TV 4K and reverting to my old unit. Hopefully tvOS 13 will make improvements in this area. Can anyone share experiences from the developer preview of tvOS 13 and Computers?

When you go to "Computers" on the AppleTV 4K, TV Shows is the first option, followed by Music, Photos, More and Search. Under More are buried Home Videos and Podcasts. Home Videos is the main area I use, for family videos and movies I've converted with complete photos and metadata. There is a preference area to customize Computers, but "Repeat" is the only thing listed. There is no way to customize the order of those categories.

Under Home Videos on a black background are small pictures between black borders (icon view), rather than the Apple TV 3's singular large art in the shape of a movie poster (list view). Beyond the title, there is no other data — no description or time like the ATV3 has. Strangely, there is a genres section which recognizes genres I've added to those videos. How is anyone supposed to make a choice of what to watch with so little data?

Also in this area is a Playlists choice containing Home Videos, Recently Added and Recently Played. Here in list view, is even smaller cover art, the title and "Unknown Artist" as if the home videos were music. The time is shown in music format (i.e. 124:03). Still no description or year is shown — which would be useful information for family vacations or converted films.

For comparison, the TV Shows icon uses a transparent orange background from the Computers icon, with white titles and descriptions, which is almost unreadable. Upon first glance, it looks nice showing a large picture from a series with the season, genre and description listed – but no episode name or time. Who needs to know that?

Looking underneath this top area, is a side-by-side view of the episodes, where the episode name and times are actually listed. The TV Series picture is a small horizontal rectangle between black borders. While all my episodes have the same cover art, the Apple TV only showed a picture with the first episode — until I went to iTunes, did a Get Info, and manually viewed the art embedded in each of the episodes. Then, the ATV4K actually displayed art for the other episodes. This is funny, because those episodes have been loaded for over a year, and were already cached sufficiently for the Apple TV 3.

Watching the WWDC session "Mastering the Living Room With tvOS," the speaker says they "Want to remove any barriers to entry….a trailer comes in….we don't force sound on the viewing….too much sound and video when you first launch into something, it can be destructive." Yes, being forced to watch a trailer behind the main screen tvOS icons is destructive, and will help suck up my limited bandwidth if it's always downloading trailers to autoplay.

I doubt Apple will offer a preference to prevent this in tvOS 13 and I expect Apple to further ignore their "User Experience" design non-standards they talked about at WWDC with Home Sharing. They are creating plenty of "Barriers to Entry" by ruining the home sharing experience. It's arrogant of them to ignore people's family vacation videos (with metadata), or converted videos (that are not available by streaming). Arrogant, and dismissive, but not unexpected.
 


I wanted to share my experience upgrading from an AppleTV 3 (tvOS 8.42) to AppleTV 4K (tvOS 12.3). In store, Computers is not available to see, so there is no way to preview before purchase. While Apple has made a lot of nice enhancements between these OS versions, they have completely destroyed the "Computers" interface for watching local content. Lack of large art, missing metadata, and no list view. I'm so frustrated with the ruined experience, I'm returning the TV 4K and reverting to my old unit. Hopefully tvOS 13 will make improvements in this area. Can anyone share experiences from the developer preview of tvOS 13 and Computers?

When you go to "Computers" on the AppleTV 4K, TV Shows is the first option, followed by Music, Photos, More and Search. Under More are buried Home Videos and Podcasts. Home Videos is the main area I use, for family videos and movies I've converted with complete photos and metadata. There is a preference area to customize Computers, but "Repeat" is the only thing listed. There is no way to customize the order of those categories.

Under Home Videos on a black background are small pictures between black borders (icon view), rather than the Apple TV 3's singular large art in the shape of a movie poster (list view). Beyond the title, there is no other data — no description or time like the ATV3 has. Strangely, there is a genres section which recognizes genres I've added to those videos. How is anyone supposed to make a choice of what to watch with so little data?

Also in this area is a Playlists choice containing Home Videos, Recently Added and Recently Played. Here in list view, is even smaller cover art, the title and "Unknown Artist" as if the home videos were music. The time is shown in music format (i.e. 124:03). Still no description or year is shown — which would be useful information for family vacations or converted films.

For comparison, the TV Shows icon uses a transparent orange background from the Computers icon, with white titles and descriptions, which is almost unreadable. Upon first glance, it looks nice showing a large picture from a series with the season, genre and description listed – but no episode name or time. Who needs to know that?

Looking underneath this top area, is a side-by-side view of the episodes, where the episode name and times are actually listed. The TV Series picture is a small horizontal rectangle between black borders. While all my episodes have the same cover art, the Apple TV only showed a picture with the first episode — until I went to iTunes, did a Get Info, and manually viewed the art embedded in each of the episodes. Then, the ATV4K actually displayed art for the other episodes. This is funny, because those episodes have been loaded for over a year, and were already cached sufficiently for the Apple TV 3.

Watching the WWDC session "Mastering the Living Room With tvOS," the speaker says they "Want to remove any barriers to entry….a trailer comes in….we don't force sound on the viewing….too much sound and video when you first launch into something, it can be destructive." Yes, being forced to watch a trailer behind the main screen tvOS icons is destructive, and will help suck up my limited bandwidth if it's always downloading trailers to autoplay.

I doubt Apple will offer a preference to prevent this in tvOS 13 and I expect Apple to further ignore their "User Experience" design non-standards they talked about at WWDC with Home Sharing. They are creating plenty of "Barriers to Entry" by ruining the home sharing experience. It's arrogant of them to ignore people's family vacation videos (with metadata), or converted videos (that are not available by streaming). Arrogant, and dismissive, but not unexpected.
I agree with all of what you say, Apple is all about their content, not ours.

I have been looking into Plex as an alternative to iTunes home sharing, and it is looking much better.
 


I wanted to share my experience upgrading from an AppleTV 3 (tvOS 8.42) to AppleTV 4K (tvOS 12.3). In store, Computers is not available to see, so there is no way to preview before purchase. While Apple has made a lot of nice enhancements between these OS versions, they have completely destroyed the "Computers" interface for watching local content. Lack of large art, missing metadata, and no list view. I'm so frustrated with the ruined experience, I'm returning the TV 4K and reverting to my old unit. Hopefully tvOS 13 will make improvements in this area. Can anyone share experiences from the developer preview of tvOS 13 and Computers?

When you go to "Computers" on the AppleTV 4K, TV Shows is the first option, followed by Music, Photos, More and Search. Under More are buried Home Videos and Podcasts. Home Videos is the main area I use, for family videos and movies I've converted with complete photos and metadata. There is a preference area to customize Computers, but "Repeat" is the only thing listed. There is no way to customize the order of those categories.

Under Home Videos on a black background are small pictures between black borders (icon view), rather than the Apple TV 3's singular large art in the shape of a movie poster (list view). Beyond the title, there is no other data — no description or time like the ATV3 has. Strangely, there is a genres section which recognizes genres I've added to those videos. How is anyone supposed to make a choice of what to watch with so little data?

Also in this area is a Playlists choice containing Home Videos, Recently Added and Recently Played. Here in list view, is even smaller cover art, the title and "Unknown Artist" as if the home videos were music. The time is shown in music format (i.e. 124:03). Still no description or year is shown — which would be useful information for family vacations or converted films.

For comparison, the TV Shows icon uses a transparent orange background from the Computers icon, with white titles and descriptions, which is almost unreadable. Upon first glance, it looks nice showing a large picture from a series with the season, genre and description listed – but no episode name or time. Who needs to know that?

Looking underneath this top area, is a side-by-side view of the episodes, where the episode name and times are actually listed. The TV Series picture is a small horizontal rectangle between black borders. While all my episodes have the same cover art, the Apple TV only showed a picture with the first episode — until I went to iTunes, did a Get Info, and manually viewed the art embedded in each of the episodes. Then, the ATV4K actually displayed art for the other episodes. This is funny, because those episodes have been loaded for over a year, and were already cached sufficiently for the Apple TV 3.

Watching the WWDC session "Mastering the Living Room With tvOS," the speaker says they "Want to remove any barriers to entry….a trailer comes in….we don't force sound on the viewing….too much sound and video when you first launch into something, it can be destructive." Yes, being forced to watch a trailer behind the main screen tvOS icons is destructive, and will help suck up my limited bandwidth if it's always downloading trailers to autoplay.

I doubt Apple will offer a preference to prevent this in tvOS 13 and I expect Apple to further ignore their "User Experience" design non-standards they talked about at WWDC with Home Sharing. They are creating plenty of "Barriers to Entry" by ruining the home sharing experience. It's arrogant of them to ignore people's family vacation videos (with metadata), or converted videos (that are not available by streaming). Arrogant, and dismissive, but not unexpected.
Yes, "Computers" on an Apple TV is not great, but don't expect it to get any better. It's been like that since Day One of the 4th generation Apple TV through multiple tvOS versions and iterations and has hardly changed. Apple would like you to watch their (subscribed for) content over your own created content.

Personally, I primarily use Computers for music via a huge local iTunes library. It's just about workable. For local (non-purchased) video, I don't even bother. I use Plex. I don't really do Home Videos, but they say it supports embedded metadata for such. Plus, Plex are very active with updates, fixes and support/forums so they may be more likely to listen to your suggestions than Apple would… your milage may vary

Plex Media Server can run on many macOS versions back (OS X 10.9 onwards), plus also many different OSes, including NAS boxes. It is very customisable, and I've found it stable and excellent running on a Mac Mini with macOS 10.12 (concurrently running iTunes, file sharing, Time Machine backups, etc). The Plex Player is available on multiple platforms, including tvOS, iOS and recently macOS, too (OS X 10.10 onwards).
 



Under Home Videos on a black background are small pictures between black borders (icon view), rather than the Apple TV 3's singular large art in the shape of a movie poster (list view). Beyond the title, there is no other data — no description or time like the ATV3 has.
There is a reason for the look. Apple is expecting commercial movies to have 'poster art', therefore the icon is in the shape of a poster. It is not expecting a poster for home videos so it shows 16x9 area with a random frame from the first few seconds of the video. If you have added a 'poster' to the metadata then it will display that within the 16x9 frame.

This more or less matches treatment of these two categories in iTunes. In iTunes Movies one can view either by Grid or List and can check Artwork in the latter in View Options. In Home Videos one can view as either Grid (where you see the same 16x9 frame as in ATV) or List but there is no Artwork option in View Options.

It's also not expecting that you have added metadata like description, director, actors, etc. to Home Videos. Therefore, when you click on a home video it immediately starts playing the video. If you take the same Home Video and move it to Movies in iTunes then when you select it in ATV Movies it will go to a page showing the metadata and a Play button. It will also display the poster you have added as if it was a commercial movie.

Maybe a better way to organize your specific library would have been to make the Home Videos into Movies (iTunes Get Info>Options) and, if you have Genres added then rename them something like "Home-Comedy".

The treatment of the Computer app in tvOS has improved since the ATV4 was first released. At least now one can scroll through a large library rapidly and search for specific movies using the Siri remote, though one has to go specifically to the Search window in Computers rather than the general Siri voice search.
 


If you take the same Home Video and move it to Movies in iTunes then when you select it in ATV Movies it will go to a page showing the metadata and a Play button. It will also display the poster you have added as if it was a commercial movie.
Thanks for the tip about switching Home Videos to Movies in iTunes. In Computers, it does now display larger poster-style pictures under Movies in the Apple TV 4K. And it does display all the beautiful metadata, once a picture is clicked on. Thank you! :-)

At least now I can work around that part of Apple's choices. I still wish Apple would improve the other areas I mentioned, but now I'll have to seriously consider keeping this.
 


... Personally, I primarily use Computers for music via a huge local iTunes library. It's just about workable. For local (non-purchased) video, I don't even bother. I use Plex. I don't really do Home Videos, but they say it supports embedded metadata for such. Plus, Plex are very active with updates, fixes and support/forums so they may be more likely to listen to your suggestions than Apple would… your milage may vary
Plex Media Server can run on many macOS versions back (OS X 10.9 onwards), plus also many different OSes, including NAS boxes. It is very customisable, and I've found it stable and excellent running on a Mac Mini with macOS 10.12 (concurrently running iTunes, file sharing, Time Machine backups, etc). The Plex Player is available on multiple platforms, including tvOS, iOS and recently macOS, too (OS X 10.10 onwards).
I have been using Plex for over 7 years and find it to be an excellent server for content over the entire Apple range of products. It also works remotely, which is a nice bonus over Apple TV. I have a Mac Mini 2014 running macOS 10.12 serving my network, instead of Apple TV.
 


I have been using Plex for over 7 years and find it to be an excellent server for content over the entire Apple range of products. It also works remotely, which is a nice bonus over Apple TV. I have a Mac Mini 2014 running macOS 10.12 serving my network, instead of Apple TV.
I use Plex on my Mac Mini and view movies via it. Works good.

I’ve given up on the Plex app for my Apple TV4. It rarely would connect to the files stored on the Mac Mini; it would tell me that it couldn’t connect to the server and then 2 minutes later it would. Sometimes it would wake up the Mac Mini, sometimes not. So yesterday I gave up on it and deleted it from my Apple TV 4. I really wanted it to work, but it’s too frustrating to use.
 


Ric Ford

MacInTouch
I’ve given up on the Plex app for my Apple TV4. It rarely would connect to the files stored on the Mac Mini; it would tell me that it couldn’t connect to the server and then 2 minutes later it would. Sometimes it would wake up the Mac Mini, sometimes not.
My first thought on reading this was “wireless problems” - could it be an issue with WiFi (perhaps interference from other devices)?
 


I use Plex on my Mac Mini and view movies via it. Works good.
I’ve given up on the Plex app for my Apple TV4. It rarely would connect to the files stored on the Mac Mini; it would tell me that it couldn’t connect to the server and then 2 minutes later it would. Sometimes it would wake up the Mac Mini, sometimes not. So yesterday I gave up on it and deleted it from my Apple TV 4. I really wanted it to work, but it’s too frustrating to use.
Are you using a direct connection, or do you have a Plex Pass? In the last year or so, many Plex users are reporting direct connection issues similar to yours. It’s not just Apple TV 4, but all platforms. I have a lifetime Plex Pass, and I experience no connectivity issues with a Mac Mini Plex server and my Apple TV 4 or my Roku. I also use a QNAP NAS running Plex, and the Apple TV 4 has no problem staying connected. FWIW, both my Apple TV 4 and my Mini are using WiFi.
 


My first thought on reading this was “wireless problems” - could it be an issue with WiFi (perhaps interference from other devices)?
Hi, Ric. Since the Apple TV 4 and the Mac Mini are on the same network, are separated by about 2 feet from one another, and are about 14 feet from the WiFi router/access point, any wireless problems seem very, very unlikely to me - especially since I can stream baseball games, TV shows, etc. from the Apple TV 4 without any problems.
 


My first thought on reading this was “wireless problems” - could it be an issue with WiFi (perhaps interference from other devices)?
Yes, this is likely. My Mac Mini (running macOS 10.12) with two Apple TV HD (4th generation models) all works solidly with hardly ever a drop out. However, they are on an ethernet network, and everything uses static IP addresses.

The first things DavidBy should check is his networking and especially make sure in relation to wireless interference (including network drops due to multiple people using the same channel), DHCP/static network settings on the Apple TVs, make sure there aren't multiple DHCP servers in use on the same network and absolutely make sure the Mini (server) is using a static IP address. Also, can the Mini run without sleeping, or at least use PowerNap?
 


An update to iMovie, version 10.1.12, dated June 11, just popped up on High Sierra. Details are:
• Sharing to iMovie Theater is no longer supported; save your movies and trailers to iCloud Photos to watch them on other devices including Apple TV​
• For users with videos in iMovie Theater, the Theater window is now accessible by choosing Window > Go to Theater​
• Improves quality of conversion for incompatible media files with very low resolution​
• Improves compatibility when importing iMovie for iOS projects​
• Improves overall stability.​
What's going on here? Are these capabilities many people are using?
 


Are you using a direct connection, or do you have a Plex Pass?
Yes, I am a lifetime Plex Pass customer. I didn’t know about others with a Plex Pass also having similar problems. Perhaps in another 6 months or so I will again install Plex on my Apple TV 4 and give it a try, but I’m not enthused about doing so, to be honest.
 


... It was a bad weekend for appliances - neighbor's fridge died, and my 55' HDTV died (LG 95W9500 from 2010/2011- note I am going to reflow its main logic board in the oven to see if Internet info is the correct fix). Well, I also found that my AppleTV 4K doesn't show 4K YouTube videos. My new HDTV (Samsung QLED) has a YouTube app and it does show the same 4K videos in 4K.

Apparently, Apple has issue with YouTube, its codec and ? (Now I have to configure the TV app... so what is point of having the 4K AppleTV, other than Apple movies and show rentals?)
 


... my AppleTV 4K doesn't show 4K YouTube videos. My new HDTV (Samsung QLED) has a YouTube app and it does show the same 4K videos in 4K.
I wonder who wrote that [Samsung TV YouTube] app. Probably Google/YouTube.

The question now is whether Google hasn't updated it to 4K or Apple hasn't released it to the App Store. (I could probably make a pretty convincing conspiracy theory argument either way.)
 


I want to share something that I learned today about AppleTV 3 and security. When you reset everything, as I did to fix a bug in the Apple TV app, you need to re-enter your Apple ID and password. On iTunes, it accepts it easily. On iCloud, you have to take an extra step. You enter your Apple ID and password, stop, then if you have an iPhone, go into Settings and choose your name at the top, then choose Password & Security and select Get Verification Code. If you do not have an iPhone, you may need to call Apple Support to verbally give you the verification code.

Here is the critical part: Add the verification code to the end of your password with no spaces or periods. Click Submit, and you are in. No one knows this, because this Apple TV 3 solution is a workaround.
 


Question for anyone who (like me) has an old AppleTV 3: Yet another new firmware version was released last week for the AppleTV 3. Thus, I've been getting the "want to update your firmware?" messages when waking it from sleep.

Before updating my AppleTV 3, a question for anyone who's already done this: did you encounter any problems or significant changes in the UI? Or is everything A-OK afterwards?

Thanks in advance!
 


Question for anyone who (like me) has an old AppleTV 3: Yet another new firmware version was released last week for the AppleTV 3. Thus, I've been getting the "want to update your firmware?" messages when waking it from sleep. Before updating my AppleTV 3, a question for anyone who's already done this: did you encounter any problems or significant changes in the UI? Or is everything A-OK afterwards? Thanks in advance!
On my Apple TV 3, it says it has been updated to tvOS 7.3.1. I have not had any problems so far. I would check About under Settings. If it matches, then I would make a call to Apple Support to see where this firmware update came from.
 


Question for anyone who (like me) has an old AppleTV 3: Yet another new firmware version was released last week for the AppleTV 3. Thus, I've been getting the "want to update your firmware?" messages when waking it from sleep. Before updating my AppleTV 3, a question for anyone who's already done this: did you encounter any problems or significant changes in the UI? Or is everything A-OK afterwards? Thanks in advance!
I didn't notice any differences or obvious problems. Streaming from the Comedy Central app on my iPad became unusably stuttery, but that app was "updated" about the same time and is probably the culprit. Everything else is fine.
 


Here is the critical part: Add the verification code to the end of your password with no spaces or periods. Click Submit, and you are in. No one knows this, because this Apple TV 3 solution is a workaround.
From this Apple support article
What if I use two-factor authentication on a device running older software?
If you use two-factor authentication with devices running older OS versions—like an Apple TV (2nd or 3rd generation)—you might be asked to add your six-digit verification code to the end of your password when signing in. Get your verification code from a trusted device running iOS 9 and later or OS X El Capitan and later, or have it sent to your trusted phone number. Then type your password followed by the six-digit verification code directly into the password field.
 


I didn't notice any differences or obvious problems. Streaming from the Comedy Central app on my iPad became unusably stuttery, but that app was "updated" about the same time and is probably the culprit. Everything else is fine.
Thanks to everyone who responded. I've updated my AppleTV 3, as well, and haven't encountered any problems (and no changes at all to the user interface.)
 


I was trying to rent a movie on Samsung's AppleTV app and encountered the spinning icon (Apple spinning...). So I reset, tried several times to rent a movie... no luck. Went on the computer and looked up status and there ya go: issues all day (8/15) with different Apple services.

Rented the movie through Amazon Prime instead.
 


Here's an interesting one to add to Apple's "hide the interface." I updated our two Apple TVs (4th generation models) to the brand-new tvOS 13 last week. I have them both set to sleep after 15 minutes, and when we finish watching on either one, we usually manually put them to sleep by holding the TV/Home button down and commanding it to sleep.

Anyway, with tvOS 13, they wouldn't wake up after going to sleep. Clicking the touchpad on the remotes, like we normally did, no longer worked. I just assumed they were crashing and it was simply a bug in the new tvOS (I mean, it's not like Apple's OS upgrades are finely tuned with all the major bugs ironed out, are they) and that this issue would get fixed in a future tvOS update. I set the Apple TVs to never sleep and waited for a new update from Apple…

Well, as it turns out, it's not a bug. Apple just decided to change how it works. Basically, the only button on the remote that will now wake an Apple TV is the TV/Home button. All other buttons, including the touch pad, will no longer wake an Apple TV. Way to go, Apple! Thanks for telling us.*


* Neither Apple TV web page, tvOS 13 release notes nor the Apple TV online guide tell you this. And the latest Apple TV/tvOS book is still on tvOS 12.3.

{expletives deleted}

#appleui
 



I noticed Apple released another tvOS for the old AppleTV 3 — and yet again, published no release notes for it. Sigh.

Before updating my AppleTV 3, has anyone run into any problems or issues with this new AppleTV 3 firmware release?

Thank you in advance!
 


I noticed Apple released another tvOS for the old AppleTV 3 — and yet again, published no release notes for it. Sigh.
Before updating my AppleTV 3, has anyone run into any problems or issues with this new AppleTV 3 firmware release?
I installed Apple TV Software 7.4 when it appeared a few days ago — no new problems, but the YouTube app still sometimes locks up the device if rewind or fast-forward is attempted. I assumed 7.4 was a security update, which frankly surprised me. Who'da thunk Apple still cared about TV 3 owners?
 


I'm not so sure this isn't a bug. With my Apple TV 4th gen, after a variable period of inactivity, my remote is completely disconnected (and, yes, it is fully charged). I can only wake it using the Remote app on my iPad. Once reconnected, if I put it to sleep, either the Menu or TV/Home button will wake it again. However, it used to be that any button on the Remote would work, but now it is only the those two.
 


I'm not so sure this isn't a bug. With my Apple TV 4th gen, after a variable period of inactivity, my remote is completely disconnected (and, yes, it is fully charged). I can only wake it using the Remote app on my iPad. Once reconnected, if I put it to sleep, either the Menu or TV/Home button will wake it again. However, it used to be that any button on the Remote would work, but now it is only the those two.
I'm also getting the remote disconnection after a period of watching stuff and not using the remote. However, as soon as we press any button, it reconnects straight away. Definitely different behaviour to how it was prior to tvOS 13.

Ric and I (via email) have been discussing Apple's online help documents for tvOS which right now appear to be a complete mess. There are lots of different URLs, and depending on where you access the page (e.g. USA vs. Europe), you get different content (tvOS 12 vs tvOS 13), due to automatic redirections. In addition, you can manually change the country location via the pop-up in the bottom right of the page, which temporarily switches the content, but clicking on any links, Apple then redirects you automatically to a local page – i.e. in some cases, an older, wrong one!

#applequality
 


I updated my Apple TV 4 to the latest OS, or rather, it did it all by itself in the dead of night.

I have several Apple IDs collected over the years for various reasons, and my Apple TV accesses a Mac Mini in the basement using one of them. Since the update, the Apple TV is repeatedly asking me for the password for another Apple ID that I use for other things. I dismiss it by selecting the cancel button, and it comes back every time the Apple TV wakes up, and sometimes twice in quick succession.

This must be a side effect of having multiple users on the Apple TV, but I resent the fact that the device has been snooping around my network and finding other IDs, and trying to log in with them. If I wanted that, I would do it myself. If I don't want it, the device should accept my choice and bugger off and leave me alone.
 


Here's an interesting one to add to Apple's "hide the interface."
Well, as it turns out, it's not a bug. Apple just decided to change how it works. Basically, the only button on the remote that will now wake an Apple TV is the TV/Home button. All other buttons, including the touch pad, will no longer wake an Apple TV. Way to go, Apple! Thanks for telling us.
When my Apple TV 4 is asleep, I press the "Menu" button once or twice, and the Apple TV 4's white light comes on, and shortly thereafter I can interact with the Menu on the screen.

My Apple TV 4 is running the current OS for the Apple TV.
 


tvOS 13 has been a positive experience on my AppleTV 4K.

I use the Apple TV to view photos from my macOS Photos.app via sharing, not via iCloud. In the past year, this has been extremely unstable, with the "Computer" app on the Apple TV crashing repeatedly with "authentication error", claiming that there is no shared library. Each time, the list of available computers flickered three or four times. This happened infuriatingly often, sometimes several times per minute, not enough to even navigate and scroll to the image I was trying to view. Often, the crash happened with no interaction, while an image had been displayed for longer period of time.

Since tvOS 13, the Computer app has only crashed once, and that was while the Mac serving the library was still busy processing a large-ish import of Photos.
 


When my Apple TV 4 is asleep, I press the "Menu" button once or twice, and the Apple TV 4's white light comes on, and shortly thereafter I can interact with the Menu on the screen. My Apple TV 4 is running the current OS for the Apple TV.
On further investigation, it looks like the trackpad button is the only one now disabled in the new tvOS (people are quoting on other forums that, because it gets accidentally pressed, Apple removed its ability to wake the Apple TV). The primary buttons in the middle of the physical remote will wake the Apple TV, including the "menu" button, as you said.

As I always used the trackpad button to wake my Apple TV, I got hit hard with this change. The fundemental issue I have with all of this is Apple's arbitary changing of "how it used to work" without telling anyone (other than hiding it away in the online help documents that I can't access anyway, because I'm in Europe and get automatically redirected to tvOS 12 help!). Grrrr…
 


The most irritating change in the Apple TV interface is what happens when you use the remote to wake up from sleep.

As others have discussed, only the white-ringed menu button will now wake the Apple TV, when they all used to work. (It's unclear why this change was deemed necessary or what the problem was.)

But I've just discovered another drawback with this change: with previous systems, if I was watching something and paused it - answering the phone, etc. - long enough for the Apple TV to fall asleep (and, sometimes, for the TV to fall asleep too), if I pressed the "Play" button, the whole system came back up, and whatever I had been watching would start right up again. No matter if I was watching from a streaming service, from QuickTime Player on my Mac, or from iTunes on my Mac, it didn't make any difference; the Apple TV remembered what it had just been doing and resumed.

Now, since you can only reawaken the Apple TV with the "Menu" button, when the system re-awakens, it just takes you to the main menu.

There is absolutely no way, after that, to tell it "Go back to what you were just doing." (There are "watch now" and "next up" buttons in the "TV" app, but they don't seem aware of where I was - I have to either go to the individual apps (Hulu, Netflix etc.), or, if I was playing something from the computer, I have to walk back over to the computer and send the content from QuickTime Player or iTunes all over again. (This, also, suddenly doesn't work - I'm told the Apple TV is "busy" - but that's just a software glitch, which presumably will be fixed. The problem I'm describing here is an intended interface change - functionality has been deliberately removed.)

The "Computer" app on the Apple TV is no help - it's doing the same clumsy thing it's always done: presenting a completely separate access to my "shared" Library with no idea what iTunes on the computer is up to.

Thanks, as always, Ric, for the great site.
 


More fun for 3rd-gen. AppleTV owners:

I have a 3rd-gen Apple TV, which I replaced with a 4K model. After the Apple TV 3 spent a few months on the shelf, I read about Apple having recently released a software update for it. Since the model is apparently still being supported, I decided to give it to a friend. In preparation for this, I did a factory reset, which also updated it with the new software.

However, when I did a test setup, I found I was unable to sign into iCloud, either in Settings > iCloud or Settings > Home Sharing. (Each still requires a separate login. Sigh. There are no problems signing in from any of my other devices.)

The failure only occurs in the final step, entering the 2-factor authentication code, so obviously I entered the account/password accuratel, or I wouldn't have gottenj that far. After multiple time-wasting attempts I called Apple support; the rep had me repeat the steps with the same result and then asked me to again factory-reset the Apple TV while he went to research the problem with the tech team, promising to call me back within 45 minutes.

Four hours of silence later, I called Apple Support again to check on my case number progress. This tech was more knowledgeable and said this is a known issue with 3rd-generation and earlier Apple TVs that he had encountered before.

Apple engineers are still working on a solution, but he had me try a workaround in the login process: when entering the password, but before hitting "Submit," first get a new verification code through my iPhone (click Name > Password & Security) and add it at the end of my password entry before hitting Submit (instead of following he Apple TV 3 menu sequence).

This worked, logging in through Settings > iCloud, but failed through Settings > Home Sharing. The rep admitted that this was also a known issue but had no estimated fix target. A fix, if any, would come by software update only; there would be no other announcement.

Since streaming from an iTunes/Media library was my primary use and would be the same for my friend, the device is useless. However, it would have to remain uselessly connected indefinitely in order to ever get a fix, since there will be no other way to know one is available.

As Joseph Heller once put it: "That's some catch, that Catch-22." "It's the best there is."
 


More fun for 3rd-gen. AppleTV owners:
I have a 3rd-gen Apple TV, which I replaced with a 4K model. After the Apple TV 3 spent a few months on the shelf, I read about Apple having recently released a software update for it. Since the model is apparently still being supported, I decided to give it to a friend. In preparation for this, I did a factory reset, which also updated it with the new software.
Thanks very much for the information and the warning, Philip. I use my Apple TV 3rd-generation primarily for Home Sharing, as well.

Follow-up question: was the new firmware that was installed on the Apple TV Gen3 the very latest update, that was released a couple of weeks ago, or an earlier version of the firmware?
 


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