I’m still in a bit of shock after an Apple Store experience this past weekend.
I made an appointment to have my iPhone 6 battery replaced for $29 before that offer expires at the end of the year. When I sat down at the “genius table” I proceeded to remove my iPhone from its Otterbox Defender case (the Hummer of iPhone cases for those unfamiliar).
As the Apple Store rep sat down next to me the first thing he did was to turn the iPhone on edge and look at it along its axis. “I don’t think we’ll be able to do the battery replacement because your phone is bent”.
I said calmly…”my phone has never been used outside of the Otterbox case and never been placed in a pocket.” When I looked at the phone along its axis I saw no bending whatsoever.
He said he would check with the technician in the back but reasserted his opinion adding that the Otterbox cases were known to do this. What?
I asked him to clarify how a case could bend a phone if the phone was always used in the case and never placed in a pocket. He really wasn’t able to do so, just that the phone was bent and they couldn’t do a battery replacement.
Trying not to be fully obnoxious I asked if I were to pay the full price for the battery replacement ($79?) would they replace the battery. He said “no, the only thing I can do is give you $150 off the $300 for a new iPhone 6”.
I am a fairly assertive guy but I was just floored by “his” position on the matter so I left the store and decided to fight this battle another day (and at another store). I would sincerely appreciate any thoughts fellow MacInTouch readers have to offer. Thanks!
Try Batteries and Bulbs+ or another such store. It will cost you out of pocket, but they will replace your battery without pushback. (Just a happy customer, no other relationship.)