If your iPhone is truly not bent, then this sounds like a scam. I would want to gather all relevant facts first (including identities or photos of the people involved), then proceed to explore your various options (e.g. state attorney general, consumer advocates, etc.) as well as alerting Apple management to the issue, as I can't imagine they really want Apple Stores to get a reputation for ripping people off. You might try Apple Customer Relations, or just go straight to Tim Cook and/or Angela Ahrendts (who sure gets a lot of prime keynote time under Cook to promote Apple Stores). And please let us know here what transpires.... I am a fairly assertive guy but I was just floored by “his” position on the matter so I left the store and decided to fight this battle another day (and at another store). I would sincerely appreciate any thoughts fellow MacInTouch readers have to offer. Thanks!