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This may help someone. Updated my iPhone 7 Plus to iOS 12.1 via Apple Configurator on High Sierra, but got an error and the iPhone was bricked. Would not start up and hung with just the Apple logo and no progress bar. I followed all the support documentation on Apple Support, hard restart, use iTunes to update, then to recover, but nothing worked. Same hang. I then chatted with Apple Support and they told me to do all the same things I just did. No fix, of course. I scheduled an appointment with the Apple Store in 4 days (ouch!). Then, I thought more about it and figured it out myself. Since the update to iOS 12.1 from iOS 12.0.1 was done via Apple Configurator, when the iPhone was bricked, the instructions on Apple's site and from the advisor was to use iTunes to update or restore. That won't work. So I tried the recovery via Apple Configurator; it worked. I saw no mention of this on Apple Support or from the advisor. So I gave feedback to Apple on it.

Very bad integration, Apple. Was that a test case you tried? Guessing it wasn't, but it was important. It is not mentioned anywhere and the advisors don't seem to know about it. Why don't iTunes and Apple Configurator work better together? I'm a very unhappy customer dealing with such basic bugs. Clearly all use cases are not being considered and software is rushed out. Wishing even more for less features and more it-just-works.

Hope this does help someone who updates apps via Apple Configurator, but has to sync data via iTunes and gets offered functionality for backups and updating iOS that looks the same between them, but apparently isn't.
Not related to Configurator, but my phone was just bricked by that iOS 12.1.2 update they pushed out with same version number but a different build.

I had not plugged my phone into my computer for a month, since I was on the road. I decided to just back it up the other night when I saw the update that Apple pushed. I said "okay" and endured a long wait with hotel wifi. Eventually, brick city. I had to use that new method to force a shutdown, the volume up, volume down, power button method.

Had to eventually restore to factory defaults, as it would not let me update. Then had to spend the whole next morning getting stuff right. Still not sure if the wifi and cell rates are working normally, although I know that sounds odd, and it's probably because I'm on the road. Anyway, it was a real hassle. It wants to upgrade my other phone now. That will wait until I get home.
 


Update: The problem continues to come and go. The region flip does work. I filed a bug report with Apple.
I received a reply from Apple, requesting data. That's a big positive in my book. While trying to provide diagnostic data, I found that logs had stopped about the time the problem first was noticed. However, the issue has not recurred for several days, so I doubt the data I sent was of any use.

The fact that the problem appeared and went away on its own fuel my conviction that this was a server issue.
 


I took a leap to the iOS 12.1.3 update. Holy... it comes in at 3.05 GB. The combo macOS 10.14.3 update comes in at only 2.3 GB.... I hope I don't need one before the other.
 


I had the exact problem in my Ford with Sync 3. It started with CarPlay audio freezing as I drove away from the house each morning, but the progress bar was still going. That led me to think either the car or my iPhone weren’t accepting the fact that I was out of the wifi range of my house. So, before plugging the USB cable in to the phone and car, I now turn off the phone’s wifi in the Control Center. No problems now.
Update: Even with the iOS 12.1.3 release, CarPlay stalls if I leave wireless on. This happens even though I am playing music that I have downloaded to my phone. It stalls the music when I am streaming it, too. The Apple Maps app also will freeze.
 


Ric Ford

MacInTouch
Three experiences with Apple's iOS 12.1.3 update:
  • My iPhone 7 is showing reduced battery life two days later, though battery health is 100%.
  • A friend on T-Mobile started experiencing messaging failures after the update (and tried power down/power up without success).
  • Another friend, (who was on iOS 10 or iOS 11 previously), had their home screens all messed up by the update.
 


I have a question about Cellular Data preferences in iOS 12.1.3. I find it incredibly frustrating to toggle cellular data on/off for multiple apps because they are listed in order of how much data has been used instead of alphabetically. Once upon a time they were listed alphabetically. True, one can turn cellular data on/off in each individual app's preferences, but if you want to do that for multiple apps it is a pain. Is there any way to have the Cellular Data preferences list the apps in alphabetical order in iOS 12.1.3?
 


Is there any way to have the Cellular Data preferences list the apps in alphabetical order in iOS 12.1.3?
Not from the "Cellular" preference screen, but you can select each app from the top-level screen (everything below "TV Provider"), and you can toggle their Cellular Data preferences from there.

Not every app has this preference, since not all use data while operating, but they're in alphabetical order.
 


Not from the "Cellular" preference screen, but you can select each app from the top-level screen (everything below "TV Provider"), and you can toggle their Cellular Data preferences from there. Not every app has this preference, since not all use data while operating, but they're in alphabetical order.
That is what I am doing as a workaround, but it is still a pain because you have to go into each app's preferences individually to toggle Cellular Data. The old way was a lot easier. Another example of an upgrade causing a downgrade in usability.
 


Has anyone else seen this happen to them? I reported it to Apple as a bug:

If a phone call comes in while connected to my Prius via Bluetooth, the map is replaced by the phone call screen, and the phone call screen displays until the call is completed. After that, the screen goes blank rather than returning to the map. The phone needs to be unlocked and the map app brought back from the background.

Proper behavior would be to display the incoming call in the notification area with accept or reject buttons while still displaying the map.
 


If a phone call comes in while connected to my Prius via Bluetooth, the map is replaced by the phone call screen, and the phone call screen displays until the call is completed. After that, the screen goes blank rather than returning to the map. The phone needs to be unlocked and the map app brought back from the background.
Its hard to say where the bug actually lies here. Be sure to report it to Toyota as well as to Apple.
 


I have a question about Cellular Data preferences in iOS 12.1.3. I find it incredibly frustrating to toggle cellular data on/off for multiple apps because they are listed in order of how much data has been used instead of alphabetically. Once upon a time they were listed alphabetically. True, one can turn cellular data on/off in each individual app's preferences, but if you want to do that for multiple apps it is a pain. Is there any way to have the Cellular Data preferences list the apps in alphabetical order in iOS 12.1.3?
If you reset the stats, the apps will revert back to alphabetical order until new stats start to come in....
 


Its hard to say where the bug actually lies here. Be sure to report it to Toyota as well as to Apple.
Yeah, I have an issue where my iPhone 6S Plus was fine with a 2012 VW, then I replaced it with 2017 VW, and the headunit acts up. VW Service says it's my iPhone causing the issue.

[Connected via USB], it's fine with CarPlay, but if I have it charging and not on the Carplay USB port to the headunit, the phone causes the headunit to lock up. If I shut off my iPhone, the radio resets and is back to normal.

Personally, I blame both, but that doesn't help you.
 


I upgraded an iPhone SE to iOS 12.1.4 a few days ago (Feb. 8). I updated nine apps on Feb. 9 with no difficulties or errors. After seeing this post, I tried today and again had no difficulty downloading one updated app. I'm running iTunes v12.6.5.3 and macOS Sierra 10.12.6.
I have the same setup and am at the moment considering an upgrade from iOS 10.3.3 to 12.1.4 on my iPhone SE. I'm really happy with the way the phone is running now, and I don't want to bung it with an unnecessary upgrade.

I'm glad to hear iTunes 12.6.5.3 is still handling apps on devices running iOS 12. What is your overall impression of iOS 12 on your phone? From which version did you upgrade? And did you perform a clean install then a restore from a backup?
 


I have the same setup and am at the moment considering an upgrade from iOS 10.3.3 to 12.1.4 on my iPhone SE. I'm really happy with the way the phone is running now, and I don't want to bung it with an unnecessary upgrade. I'm glad to hear iTunes 12.6.5.3 is still handling apps on devices running iOS 12. What is your overall impression of iOS 12 on your phone? From which version did you upgrade? And did you perform a clean install then a restore from a backup?
The iPhone SE is brand new and had iOS 11 installed. I set it up as a new device, upgraded to iOS 12.1.4, then did a restore.

The iPhone SE replaced an iPhone 5s, which was running iOS 12.1. I upgraded the 5s directly from iOS 10.3.3 to iOS 12.1. I did not notice much, if any, difference in the 5s after the upgrade. coconutBattery reports the battery is still at 93% of original.
 


I have the same setup and am at the moment considering an upgrade from iOS 10.3.3 to 12.1.4 on my iPhone SE. I'm really happy with the way the phone is running now, and I don't want to bung it with an unnecessary upgrade.
I'm glad to hear iTunes 12.6.5.3 is still handling apps on devices running iOS 12. What is your overall impression of iOS 12 on your phone? From which version did you upgrade? And did you perform a clean install then a restore from a backup?
Well, Jo, my iPhone is a 7 Plus, so I'm really not sure if I could compare the battery life with an iPhone 6, but iOS 12 is good and I've been having fun with Shortcuts, though it still needs work.
 


I have the same setup and am at the moment considering an upgrade from iOS 10.3.3 to 12.1.4 on my iPhone SE. I'm really happy with the way the phone is running now, and I don't want to bung it with an unnecessary upgrade.
... What is your overall impression of iOS 12 on your phone? From which version did you upgrade? And did you perform a clean install then a restore from a backup?
Much like you, all was working fine, so I held off upgrading, but some apps now require at least iOS 11. So, near the end of December 2018, I made backups of my iPhone SE on iOS 10.3.3 via iTunes and iCloud. Then using Software Update on the phone, I upgraded to iOS 12.1.2. It seems snappier than iOS 10.x, regained about 7+ GB of space, and works in my non-CarPlay car. The only thing that I noticed recently is that my phone no longer charges in my car. I’m not sure which version of iOS 12... so I watch the battery because of the GPS apps I use while driving.

The good outcome got me to upgrade my 5-year old iPad to iOS 12, to which I regained 10 GB of space. Hope this helps.
 


Much like you, all was working fine, so I held off upgrading, but some apps now require at least iOS 11. So, near the end of December 2018, I made backups of my iPhone SE on iOS 10.3.3 via iTunes and iCloud. Then using Software Update on the phone, I upgraded to iOS 12.1.2. It seems snappier than iOS 10.x, regained about 7+ GB of space, and works in my non-CarPlay car. The only thing that I noticed recently is that my phone no longer charges in my car. I’m not sure which version of iOS 12... so I watch the battery because of the GPS apps I use while driving.
It may not be charging because iOS 12 now requires you to "bless" a USB connection in order for the iPhone to use it. Your car system may not be allowing that.
 


I wanted to add a cautionary note for those updating to iOS 12.2:
If your device has a VPN app installed and active at the time of the update, it appears to go into a state where the device can't activate the VPN again and is left in limbo without network access after the update.

In my case, I have been using the Cloudflare DNS privacy app "1.1.1.1" more or less continuously since it was released a few months ago, and I didn't think to turn it off before initiating an over-the-air update from 12.1.2 to 12.2 last night. The download completed and the update installed successfully, but upon reboot I had no wifi access.

Poking around in System Preferences I could see the VPN turning on, failing, turning off, turning on, failing, etc. I had to delete both the Cloudflare app and the Tunnelbear app before it would stop trying to activate a VPN connection and connect to wifi.

I'll wait until I see a new release of those apps before I try re-installing them, I think.
 


I wanted to add a cautionary note for those updating to iOS 12.2:
If your device has a VPN app installed and active at the time of the update...
Apart from this issue, is there any general consensus yet as to whether iOS 12.2 is safe or to be avoided? I have an iPhone 6 Plus, if that factors in.
 


Ric Ford

MacInTouch
Apart from this issue, is there any general consensus yet as to whether iOS 12.2 is safe or to be avoided? I have an iPhone 6 Plus, if that factors in.
It's working on an iPhone SE here (similar to iPhone 6s) and iPhone 7, and I haven't heard of any major problems since it arrived. The one issue I'm having is freezes in Apple News.
 


I have an iPhone 5S, which, while old, does all I need, but the battery is getting aged and it barely lasts a day.

I can get a 'free' upgrade to an iPhone X, and my question is about Quick Start for transferring the phone's contents. I keep backups of my iPhone 5S via ITunes, not in iCloud, and Apple's page on Quick Start
seems to half-imply that an iCloud backup is involved.

Does it work as a simple device-to-device bluetooth transfer? Do paid apps transfer over OK? Thanks!
 


Apart from this issue, is there any general consensus yet as to whether iOS 12.2 is safe or to be avoided? I have an iPhone 6 Plus, if that factors in.
I'm also running it on an iPhone 6+. Haven't had any issues, but I also don't do a whole lot with my phone (calls, Messages, Mail, Safari, and a few games).
 


I have an iPhone 5S, which, while old, does all I need, but the battery is getting aged and it barely lasts a day. I can get a 'free' upgrade to an iPhone X, and my question is about Quick Start for transferring the phone's contents. I keep backups of my iPhone 5S via ITunes, not in iCloud, and Apple's page on Quick Start
seems to half-imply that an iCloud backup is involved. Does it work as a simple device-to-device bluetooth transfer? Do paid apps transfer over OK? Thanks!
I'm pretty certain I didn't use Quick Start when I transferred everything from my iPhone 6 to a new iPhone XS last fall. I do backups to iTunes on my Mac using a Lightning-to-USB cable, so I did the brain transplant the same way. (Scroll down that same page.)

If you don't have a Mac or a cable, pretty much the only way you can do a backup is via WiFi plus iCloud, if I understand the documentation correctly.
 


I have an iPhone 5S, which, while old, does all I need, but the battery is getting aged and it barely lasts a day. I can get a 'free' upgrade to an iPhone X, and my question is about Quick Start for transferring the phone's contents. I keep backups of my iPhone 5S via ITunes, not in iCloud, and Apple's page on Quick Start
seems to half-imply that an iCloud backup is involved. Does it work as a simple device-to-device bluetooth transfer? Do paid apps transfer over OK? Thanks!
In short, you can transfer your iTunes backup to a new phone without involving iCloud.
I recently moved from an iPhone 5 to an iPhone SE. Like Christopher Moss, all my backups were via iTunes (assiduously avoiding iCloud). Like Christopher Moss, it seemed that iCloud backup was half-implied by Apple's support documents. Nevertheless, I gave it a try, and it worked without iCloud involvement. I did it all with Lightning cable connections, not bluetooth, so I can't address that.

Briefly, I did this:
  1. Archive the last iPhone backup with iTunes > Preferences > Devices > Device backups > right-click backup name > Archive
  2. Do a brand new full backup: How to back up your iPhone, iPad, and iPod touch
  3. Then Restore from iTunes Backup when setting up new iPhone: Transfer content from your previous iOS device to your new iPhone, iPad, or iPod touch
My old phone was on some ancient iOS. I ignored the warnings of failure and incompatibility. I did not upgrade the old phone's OS.

I also recall warnings about iTunes versions, which were also ignored, but I did use a recent version of iTunes, 12.6.5 (which was helpful for rearranging my dozens of apps and which are restored in – what? – I can't remember – alphabetical order? You can't do this with iTunes 12.7.x; details elsewhere.

<rant>What does Apple expect us to do? Re-finger every app on the phone? It's bad enough in iTunes. I guess I could just leave it all in alphabetical order and use search to find what I'm looking for, but then what is the point of icons on a screen?</rant>
 


Thanks for the answers - here's what actually happened:

The Quick Start procedure was very quick, but transferred only basic settings, no apps nor data. I was then invited to restore those from iCloud or iTunes, so I connected to iTunes.

I was not allowed to restore from this morning's backup of the iPhone 5S until I had set up the phone as a new device and then updated to iOS 12.2 from the installed iOS 12.1.4. That took a very long time.

Then I could restore from the last iPhone 5S backup, which added other e-mail accounts and told the phone to start downloading my apps from the web. And here I sit, with some hours of downloads to go!

I'd have kept the iPhone 5S if it weren't for the battery, as I hate spending hours on all this with an uncertain outcome. If there are issues with paid apps, I'll report back.
 


Anybody else having issues with your mobile phone's mic and speaker not working as a "normal" phone call after upgrading to iOS 12.2?

I have an iPhone X on T-mobile, which will allow me to answer calls, but I can only communicate if I transfer to the iPhone's speaker mode, use a bluetooth or wired hands free device, or transfer the call in my Tesla's car app.

So... I can't hear or speak on a regular old phone call, even if I toggle back and forth between a working method (speaker mode On/Off). Thoughts??
 


Am I the only one who's noticed that the Deleted Messages folder (for voicemail messages) is not appearing? When I delete a message, it just vanishes, and there is no apparent way to rescue any that might have been unintentionally deleted.

I know that's not how it's supposed to work, having seen the Deleted Messages folder appear in previous iOS versions after I delete a voicemail, but it would appear that it stopped appearing after one of the "upgrades" was installed.
 


Ric Ford

MacInTouch
Am I the only one who's noticed that the Deleted Messages folder (for voicemail messages) is not appearing? When I delete a message, it just vanishes, and there is no apparent way to rescue any that might have been unintentionally deleted.
On the contrary, that feature seems to be working fine for me on an up-to-date iPhone on Verizon Wireless... that gets a lot of spam messages that have to be deleted. I wonder if this is more about your cellular carrier than about iOS? What carrier are you using?
 


Am I the only one who's noticed that the Deleted Messages folder (for voicemail messages) is not appearing? When I delete a message, it just vanishes, and there is no apparent way to rescue any that might have been unintentionally deleted.
Running iOS 12.2 on iPhone 7, Sprint: Voice Mail Deleted folder works properly.
 


Am I the only one who's noticed that the Deleted Messages folder (for voicemail messages) is not appearing? When I delete a message, it just vanishes, and there is no apparent way to rescue any that might have been unintentionally deleted. I know that's not how it's supposed to work, having seen the Deleted Messages folder appear in previous iOS versions after I delete a voicemail, but it would appear that it stopped appearing after one of the "upgrades" was installed.
To be more specific, does the Deleted Messages folder disappear only when it is empty, or does it disappear after deleting a single message while other messages are still in the folder?

FWIW, my Deleted Messages folder disappears when it is emptied (Verizon iPhone 6S, iOS 12.2), and Apple's shake-to-undo gesture does not work, though I don't know if it ever did. The folder does not disappear if at least one message remains in it.
 


On the contrary, that feature seems to be working fine for me on an up-to-date iPhone on Verizon Wireless... that gets a lot of spam messages that have to be deleted. I wonder if this is more about your cellular carrier than about iOS? What carrier are you using?
Consumer Cellular. It worked perfectly for me in iOS 11, and quite possibly 12.1.1 as well. (I skipped all earlier 12.x releases). Apple upgraded it to a later release when I had my battery replaced.

What happened for me is that I emptied the folder one day; it disappeared as one would expect, but it seems to have decided not to come back.

I guess I should leave myself some test voicemails to delete.
 



I'm also on AT&T. If I delete a recent Voicemail message, then the "Deleted Voicemail Messages" folder shows up, but if I delete an old message it doesn't show up.
 


I have always had the "Deleted Voicemails" folder and I'm on AT&T. What has happened recently, though, is that I'll get alerts telling me my voicemail is 92% full and I should clear it out. This is laughable, as I never save any voicemails and delete them, along with the already deleted ones. I got sick of being warned, so I called AT&T and, after the runaround and multiple calls, got someone who said it's a known issue having to do with Visual Voicemail. She said the only way to do it, short of having them do it, is to call in to the voicemail and to do it via the prompt menu. This is really backwards and ought to be fixable by AT&T but, apparently, it's not at the moment.
 


iPhone XS, iOS 12.2, Verizon: I had a lengthy list of deleted voicemails in my Deleted Messages folder. I cleared them all, and the folder disappeared. I placed a call to my phone via Skype, left a message, deleted it, and the folder reappeared.
 



Ric Ford

MacInTouch
Is there any consensus yet on whether updating to 12.3.1 (from 12.2) is a good idea, strictly in terms of not breaking things?
I haven't seen any problems with iOS 12.3.1, although 12.3 had a bug that broke VoLTE calls. (Nice, Apple.)
 


Anybody else feel like the "Manage" menu choice in iOS 12's Message's interface options (in the lock screen), for every message, is a waste of screen space and and fat-finger magnet?
 


I decided to check the storage use on my iPhone 7 since I just updated to IOS 12.4. It says I have 28.2 GB used out of 32, but here are the items:
10.6 GB music​
2.0 GB maps​
1.0 GB for 37 other things​
6.3 GB System​
Somewhere I lost 8 GB of storage space. I don't use iCloud at all. Any suggestions?
 


Somewhere I lost 8 GB of storage space. I don't use iCloud at all. Any suggestions?
At the App Store there are several utilities that may recover some of that storage space. I use an old version of Magic Cleaner and there are several alternatives that look promising, e.g. Phone Cleaner.
 


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