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I've been having a problem with search in Outlook 2019 (Office 365). I get "No Results" for all searches. I've tried every fix from Microsoft and also from this site. I'm running the latest version of Mojave (10.14.6). Has anyone else experienced this problem?
 


I've been having a problem with search in Outlook 2019 (Office 365). I get "No Results" for all searches. I've tried every fix from Microsoft and also from this site. I'm running the latest version of Mojave (10.14.6). Has anyone else experienced this problem?
A client's Outlook 2019 had the same issue — searching for a person's email only went back to when I upgraded her Mac to Mojave and Office 2019 from 2016.

I used OnyX to delete the Spotlight index, restarted, and gave it time to rebuild everything before launching Outlook. Search worked after that.

Did you try this command?
Code:
mdimport "/Applications/Microsoft Outlook.app/Contents/Library/Spotlight/Microsoft Outlook Spotlight Importer.mdimporter" /Users/YOURUSERNAME/Library/Group\ Containers/UBF8T346G9.Office/Outlook/Outlook\ 15\ Profiles/Main\ Profile
 


A client's Outlook 2019 had the same issue — searching for a person's email only went back to when I upgraded her Mac to Mojave and Office 2019 from 2016.
I used OnyX to delete the Spotlight index, restarted, and gave it time to rebuild everything before launching Outlook. Search worked after that.

Did you try this command?
Code:
mdimport "/Applications/Microsoft Outlook.app/Contents/Library/Spotlight/Microsoft Outlook Spotlight Importer.mdimporter" /Users/YOURUSERNAME/Library/Group\ Containers/UBF8T346G9.Office/Outlook/Outlook\ 15\ Profiles/Main\ Profile
FYI Microsoft has a support article all about this problem:
It includes a link to the OutlookSearchRepair utility, along with details of the Terminal command you quote.
 


Thank you for the replies. Please see my comments below.
A client's Outlook 2019 had the same issue — searching for a person's email only went back to when I upgraded her Mac to Mojave and Office 2019 from 2016.
I used OnyX to delete the Spotlight index, restarted, and gave it time to rebuild everything before launching Outlook. Search worked after that.
I reindexed the main profile by adding and removing it from Spotlight Privacy in System Preferences. I assume this is equivalent to using OnyX.
Did you try this command?
Code:
mdimport "/Applications/Microsoft Outlook.app/Contents/Library/Spotlight/Microsoft Outlook Spotlight Importer.mdimporter" /Users/YOURUSERNAME/Library/Group\ Containers/UBF8T346G9.Office/Outlook/Outlook\ 15\ Profiles/Main\ Profile
I tried that command as well.
FYI Microsoft has a support article all about this problem:
It includes a link to the OutlookSearchRepair utility, along with details of the Terminal command you quote.
Unfortunately the utility doesn't work with Mojave.
Due to some changes in macOS Mojave, this tool no longer works in 10.14 and higher.
I followed the instructions provided for Mojave to no avail.

As I mentioned in my original post, I tried all of the suggestions on this page:

They include rebuilding the Spotlight index, rebuilding the Main Profile, removing and reinstalling Office, etc. I assumed that these would also apply to Outlook 2019, but who knows.
 


Thank you for the replies. Please see my comments below...
I had a similar problem with Apple Mail search not working on a client's computer. It was running Sierra on an HFS volume. I tried these to fix (none of them worked):
  • safe booted
  • deleted Spotlight index and waited for it to rebuild; I did this several times
  • ran Disk Utility First Aid, found no problems
  • called Apple Support — they had me reinstall the OS
  • still did not work
I decided to run DiskWarrior and rebuilt the directory — DiskWarrior did find a problem/s and fixed it/them.

Search worked after the DiskWarrior rebuild.

Maybe your drive directory has a similar issue.

Since I don't think DiskWarrior works on Mojave/APFS, if it has a similar problem, the only way that might fix it would be to clone to another drive, erase the internal drive and then clone back.
 


I've been having a problem with search in Outlook 2019 (Office 365). I get "No Results" for all searches. I've tried every fix from Microsoft and also from this site. I'm running the latest version of Mojave (10.14.6). Has anyone else experienced this problem?
One of my users (the director of my department, actually) is having the same exact problem. He got a new MacBook Air running Mojave, and another admin took it upon himself to migrate him to Outlook for Mac (for use with Office 365), and his search doesn't work right either.

I've tried the various fixes Microsoft has published regarding Spotlight reindexing, to no avail.

Hopefully Microsoft updates the OutlookSearchRepair utility to work with Mojave, but I kinda get the impression it's not a simple bug to fix.
 


One of my users (the director of my department, actually) is having the same exact problem. He got a new MacBook Air running Mojave, and another admin took it upon himself to migrate him to Outlook for Mac (for use with Office 365), and his search doesn't work right either. I've tried the various fixes Microsoft has published regarding Spotlight reindexing, to no avail. Hopefully Microsoft updates the OutlookSearchRepair utility to work with Mojave, but I kinda get the impression it's not a simple bug to fix.
Chris, I had the same search problem when I moved to a new Mac earlier this summer. The process in this article fixed my issues:

 



One of my users (the director of my department, actually) is having the same exact problem. He got a new MacBook Air running Mojave, and another admin took it upon himself to migrate him to Outlook for Mac (for use with Office 365), and his search doesn't work right either. I've tried the various fixes Microsoft has published regarding Spotlight reindexing, to no avail. Hopefully Microsoft updates the OutlookSearchRepair utility to work with Mojave, but I kinda get the impression it's not a simple bug to fix.
Ran into the same issue with five new MacBook Pros, all running macOS 10.14.x with APFS.

Migrated data from four older computers. Three of them had not been updated to macOS 10.4.4, so the OutlookSearchRepair tool actually worked for them. The fourth had no migration, so Outlook started from scratch, and searching worked fine right from the start.

The fifth MacBook Pro had been upgraded to macOS 10.14.5 and could not run the tool. We tried everything, as well, and nothing worked, short of removing the account and recreating it. Once we did that, and allowed all the mail to repopulate overnight, searching worked and, as far as I know, continues to work.
 


We tried everything, as well, and nothing worked, short of removing the account and recreating it. Once we did that, and allowed all the mail to repopulate overnight, searching worked and, as far as I know, continues to work.
I removed my account (by deleting the Main Profile folder), restarted Outlook, entered my account info and waited for all of my email to sync and be indexed by Spotlight. Unfortunately it had no effect.
 


I removed my account (by deleting the Main Profile folder), restarted Outlook, entered my account info and waited for all of my email to sync and be indexed by Spotlight. Unfortunately it had no effect.
Sorry it didn’t work for you, as well, but there is a slight difference in what we both did. Not saying it shouldn’t work the way you did it, but processes can be the difference, even when you would not expect them to be.

After going through all the other steps of clearing and resetting searching, we deleted the account in Outlook itself. There may be something Outlook does to the main profile folder when an account is removed and added through the program that helps this process.
 


There may be something Outlook does to the main profile folder when an account is removed and added through the program that helps this process.
Outlook's "main" profile (the first one you create) is special. Certain credentials are tied to it, and that account can't be deleted without first deleting all other accounts.

I had to go through this a few years ago when my company was acquired. We originally added the new company to our Outlook clients, which worked fine. When the old company's servers were decommissioned, Outlook got flaky (because there was no longer a server). We had to delete all our accounts and only then add the one for the new company.
 


My Outlook (work) account had issues. Some unread messages would not show up in a smart folder that only shows unread messages. Our IT department suggested to delete my profile and start fresh. The problem was that I had over 300 filters in the local profile.

So I took a weekend and spent it with the OWA (web browser interface) of Outlook and painstakingly created all the local rules as server rules. Then I quit all office apps and deleted ~/Library/Group Containers/UBF8T346G9* directories.

And then, Outlook started fine and downloaded all 16 GB of my mail, and all is good ever since.
 



The latest Office updates are out (including security fixes for Excel):

Office 2016 16.16.14:
Update history for Office 2016 for Mac

Office 2019 16.29.0:
Update history for Office for Mac
I just ran Microsoft AutoUpdate and it found the latest version (16.16.14). I selected Install and it proceeded to install the update. However after the update, the version still shows 16.16.11. I ran the updater again and it shows the 16.16.14 updates are available, so the updates did not install.

I downloaded the update packages directly and ran the one for Outlook. It said it completed successfully, but I had the same problem. Does anyone have an idea why the updaters are not working?
 



Bill, have you rebooted yet? Sometimes versions are not reported accurately until the computer is restarted.
Thank you for the quick reply and suggestion. I rebooted, and checked the Office app version numbers in the Finder. The apps were updated. However it was there that I discovered that for some unknown reason this Mac also had Office apps in a subfolder "Applications/Microsoft Office/" that were not updated. Apparently Microsoft AutoUpdate was confused and kept asking to update the apps based on those in the Microsoft Office subfolder, not the ones in the Applications folder.

I deleted the Microsoft Office folder and apps within. Problem solved. :)
 


I discovered that for some unknown reason this Mac also had Office apps in a subfolder "Applications/Microsoft Office/" that were not updated. Apparently Microsoft AutoUpdate was confused and kept asking to update the apps based on those in the Microsoft Office subfolder, not the ones in the Applications folder.
I think the Office 2011 file appeared when I updated to Office 2019 and the updater created the new file. I was looking at the Microsoft site and found a page — Uninstall Office for Mac — that says you can Uninstall Office 2011 by trashing the Office 2011 file. What isn't clear to me is if that will get rid of all the accumulated cruft in Library files and not muck up preference files and other user data. Does anybody know?
 


I think the Office 2011 file appeared when I updated to Office 2019 and the updater created the new file. I was looking at the Microsoft site and found a page — Uninstall Office for Mac — that says you can Uninstall Office 2011 by trashing the Office 2011 file. What isn't clear to me is if that will get rid of all the accumulated cruft in Library files and not muck up preference files and other user data. Does anybody know?
No that doesn't get rid of all the cruft. You can use my guide over on MacStrategy, if you want (and that outlines what not to delete if you still want to use more modern versions of MS Office):
 


I think the Office 2011 file appeared when I updated to Office 2019 and the updater created the new file. I was looking at the Microsoft site and found a page — Uninstall Office for Mac — that says you can Uninstall Office 2011 by trashing the Office 2011 file. What isn't clear to me is if that will get rid of all the accumulated cruft in Library files and not muck up preference files and other user data. Does anybody know?
I should have mentioned that this Mac is using Office 2016.
 


Even if an application has a dedicated "Uninstall" tool, I follow up with AppDelete.

This article covers AppDelete in the most detail I've ever seen. I've quoted text about the ability to find files that may be orphaned by an uninstall.
LifeWire said:
AppDelete: A Universal App Uninstaller for Your Mac
If you've dragged apps to your Mac's trash in the past without using AppDelete, then there's a good chance you have a few orphaned files laying about.... By invoking Orphaned Search, AppDelete can find all of the files left behind that serve no practical use anymore, and allow you to delete them.
 


No that doesn't get rid of all the cruft. You can use my guide over on MacStrategy, if you want (and that outlines what not to delete if you still want to use more modern versions of MS Office):
Those curious about the guts of Office for Mac installs and removal might also want to look at the scripts linked on Microsoft Office for Mac Tools and Scripts, which site is maintained by the Microsoft Mac Team.
 



I've been having a problem with search in Outlook 2019 (Office 365). I get "No Results" for all searches. I've tried every fix from Microsoft and also from this site. I'm running the latest version of Mojave (10.14.6). Has anyone else experienced this problem?
Following up on my original post, I was finally able to fix the problem. It was a long, sordid affair with a few twists. Here are the details for anyone that's interested.
  • When I upgraded my Mac from Office 2016 to Office 365 (2019), I also updated the Windows version in Parallels (Windows 10).
  • While troubleshooting the search problem with the Mac version, my MacBook kept crashing, which I discussed here. This ironically turned out to be an issue with the Windows version of Office and Parallels graphics memory size.
  • One of the troubleshooting steps for the search problem (provided by Microsoft 365 support) was to reinstall Office and delete my Main Profile, which I reluctantly did.
  • While emptying the trash, which contained the profile, the MacBook experienced the Parallels crash. This left one .olk15Message file in the trash that could not be removed.
  • After several attempts to remove the file, I eventually called Apple tech support. I tried every suggestion they provided to remove the file, with no success. (It looks like an APFS bug to me.) I'm still waiting for Apple Engineering to get back to me, but I was informed it may take a while, because they are busy getting Catalina out the door.
  • I eventually got tired of waiting and decided to try to fix the rogue file problem myself. I did a backup, reformat, and restore using Carbon Copy Cloner which removed the file.
  • To my surprise, it also fixed the search problem, as well. My only guess is that the rogue file had some old metadata that confused macOS, preventing the indexing of any .olk15Message files.
 


Ric Ford

MacInTouch
Microsoft renamed "Office" 365 to "Microsoft" 365:
Microsoft said:
New Microsoft 365 offerings for small and medium-sized businesses
... The new product names go into effect on April 21, 2020. This is a change to the product name only, and there are no pricing or feature changes at this time.
  • Office 365 Business Essentials will become Microsoft 365 Business Basic.
  • Office 365 Business Premium will become Microsoft 365 Business Standard.
  • Microsoft 365 Business will become Microsoft 365 Business Premium.
  • Office 365 Business and Office 365 ProPlus will both become Microsoft 365 Apps. Where necessary we will use the “for business” and “for enterprise” labels to distinguish between the two.
 



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