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My Outlook (work) account had issues. Some unread messages would not show up in a smart folder that only shows unread messages. Our IT department suggested to delete my profile and start fresh. The problem was that I had over 300 filters in the local profile.

So I took a weekend and spent it with the OWA (web browser interface) of Outlook and painstakingly created all the local rules as server rules. Then I quit all office apps and deleted ~/Library/Group Containers/UBF8T346G9* directories.

And then, Outlook started fine and downloaded all 16 GB of my mail, and all is good ever since.
 



The latest Office updates are out (including security fixes for Excel):

Office 2016 16.16.14:
Update history for Office 2016 for Mac

Office 2019 16.29.0:
Update history for Office for Mac
I just ran Microsoft AutoUpdate and it found the latest version (16.16.14). I selected Install and it proceeded to install the update. However after the update, the version still shows 16.16.11. I ran the updater again and it shows the 16.16.14 updates are available, so the updates did not install.

I downloaded the update packages directly and ran the one for Outlook. It said it completed successfully, but I had the same problem. Does anyone have an idea why the updaters are not working?
 



Bill, have you rebooted yet? Sometimes versions are not reported accurately until the computer is restarted.
Thank you for the quick reply and suggestion. I rebooted, and checked the Office app version numbers in the Finder. The apps were updated. However it was there that I discovered that for some unknown reason this Mac also had Office apps in a subfolder "Applications/Microsoft Office/" that were not updated. Apparently Microsoft AutoUpdate was confused and kept asking to update the apps based on those in the Microsoft Office subfolder, not the ones in the Applications folder.

I deleted the Microsoft Office folder and apps within. Problem solved. :)
 


I discovered that for some unknown reason this Mac also had Office apps in a subfolder "Applications/Microsoft Office/" that were not updated. Apparently Microsoft AutoUpdate was confused and kept asking to update the apps based on those in the Microsoft Office subfolder, not the ones in the Applications folder.
I think the Office 2011 file appeared when I updated to Office 2019 and the updater created the new file. I was looking at the Microsoft site and found a page — Uninstall Office for Mac — that says you can Uninstall Office 2011 by trashing the Office 2011 file. What isn't clear to me is if that will get rid of all the accumulated cruft in Library files and not muck up preference files and other user data. Does anybody know?
 


I think the Office 2011 file appeared when I updated to Office 2019 and the updater created the new file. I was looking at the Microsoft site and found a page — Uninstall Office for Mac — that says you can Uninstall Office 2011 by trashing the Office 2011 file. What isn't clear to me is if that will get rid of all the accumulated cruft in Library files and not muck up preference files and other user data. Does anybody know?
No that doesn't get rid of all the cruft. You can use my guide over on MacStrategy, if you want (and that outlines what not to delete if you still want to use more modern versions of MS Office):
 


I think the Office 2011 file appeared when I updated to Office 2019 and the updater created the new file. I was looking at the Microsoft site and found a page — Uninstall Office for Mac — that says you can Uninstall Office 2011 by trashing the Office 2011 file. What isn't clear to me is if that will get rid of all the accumulated cruft in Library files and not muck up preference files and other user data. Does anybody know?
I should have mentioned that this Mac is using Office 2016.
 


Even if an application has a dedicated "Uninstall" tool, I follow up with AppDelete.

This article covers AppDelete in the most detail I've ever seen. I've quoted text about the ability to find files that may be orphaned by an uninstall.
LifeWire said:
AppDelete: A Universal App Uninstaller for Your Mac
If you've dragged apps to your Mac's trash in the past without using AppDelete, then there's a good chance you have a few orphaned files laying about.... By invoking Orphaned Search, AppDelete can find all of the files left behind that serve no practical use anymore, and allow you to delete them.
 


No that doesn't get rid of all the cruft. You can use my guide over on MacStrategy, if you want (and that outlines what not to delete if you still want to use more modern versions of MS Office):
Those curious about the guts of Office for Mac installs and removal might also want to look at the scripts linked on Microsoft Office for Mac Tools and Scripts, which site is maintained by the Microsoft Mac Team.
 



I've been having a problem with search in Outlook 2019 (Office 365). I get "No Results" for all searches. I've tried every fix from Microsoft and also from this site. I'm running the latest version of Mojave (10.14.6). Has anyone else experienced this problem?
Following up on my original post, I was finally able to fix the problem. It was a long, sordid affair with a few twists. Here are the details for anyone that's interested.
  • When I upgraded my Mac from Office 2016 to Office 365 (2019), I also updated the Windows version in Parallels (Windows 10).
  • While troubleshooting the search problem with the Mac version, my MacBook kept crashing, which I discussed here. This ironically turned out to be an issue with the Windows version of Office and Parallels graphics memory size.
  • One of the troubleshooting steps for the search problem (provided by Microsoft 365 support) was to reinstall Office and delete my Main Profile, which I reluctantly did.
  • While emptying the trash, which contained the profile, the MacBook experienced the Parallels crash. This left one .olk15Message file in the trash that could not be removed.
  • After several attempts to remove the file, I eventually called Apple tech support. I tried every suggestion they provided to remove the file, with no success. (It looks like an APFS bug to me.) I'm still waiting for Apple Engineering to get back to me, but I was informed it may take a while, because they are busy getting Catalina out the door.
  • I eventually got tired of waiting and decided to try to fix the rogue file problem myself. I did a backup, reformat, and restore using Carbon Copy Cloner which removed the file.
  • To my surprise, it also fixed the search problem, as well. My only guess is that the rogue file had some old metadata that confused macOS, preventing the indexing of any .olk15Message files.
 


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